Solved Cannot logon to the Management Console

Discussion in '3CX Phone System - General' started by Mathias Frans, May 26, 2017.

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  1. Mathias Frans

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    Hi i installed the 3CX V15 Linux version

    after i loged off i tried to relogin with my account and password now it's giving me server error

    the credentials are correct because i can login true a 4G network

    I already checked if my IP is blacklisted and it's not

    Also my Time and Date is wrong it's set to Brussels GTM +1 but it's telling me that it's 15-01-2017 1:25...

    it's a verry urgent issue because this is my thesis and i need to show it next week..
     

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  2. Zacharias_3CX

    Zacharias_3CX Support Team

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    Hello @Mathias Frans

    Have you tried to clear your browser cache or open on incognito mode?
     
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  3. Mathias Frans

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    hello @3CXZacharias thanks in advantage
    yeah i already tried this also tried another browser and tried another pc
     
  4. agp

    agp 3CX Team

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    Please make sure that all 3CX services are running.

    What is the output of the following command? :
    Code:
    service 3CXPhoneSystemMC01 status
     
  5. Mathias Frans

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    @agp if i open the site true my smartphone everything works if i open it on my computer(s) true wifi of 4G its giving the same error

    already tried restoring a backup

    the output is in the attachment

    i had the same issue a few months ago and it resolved itself but now i doesent..

    also tried apt-get update / apt-get upgrade
    also updatet to the latest 3CX
     

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  6. craigreilly

    craigreilly Well-Known Member

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    So phone works on 4G but Computer on WiFi does not work?
    This is a DNS issue.
    What web address are you trying to use to logon to?
     
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  7. Mathias Frans

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    If i try to log in on

    my3cx.be:5000
    https:/ /my3cx.be:5001
    or my internal ip x.x.x.x:5000

    i get the login page but after i click sign in i get server error, but if i try the same with the same login tru my cellphone's webbrowser on 4G it logs in.
     
  8. agp

    agp 3CX Team

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    Your computer is connected to 4G via wifi? Is that correct? Which means both the computer and the smartphone share the same Internet Connection?

    Try the following:

    Open the command prompt on your computer as administrator and run:
    Code:
    ipconfig /flushdns
    Open the Management Console in Chrome, press F12, Navigate to the "Network" tab and click "Disable cache".

    developer_tools_cache.jpg

    Now try accessing the Management Console while the Developer Tools console is open and see if that makes any difference.
     
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  9. Mathias Frans

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    this works !! after disabling the cache i can log in, how can i resolve this issue ?
     
  10. agp

    agp 3CX Team

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    Im glad it has worked for you. I have marked this topic as solved (only moderators can do so).
     
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