- Joined
- Sep 19, 2011
- Messages
- 3
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Hi guys, this is my first post and I'll start by saying I've never used 3CX before!
I've just taken on a new customer and they've already got a free version of the 3CX software running, and they've asked me to look at why they can't dial international numbers.
I spoke to the VOIP provider (VOIP Unlimited) and they've said they can't see the calls hitting their system, so I've checked the log in 3CX and confirmed this by seeing the messages:
Making routes to <sip:00435xxxxxxxx:192.168.x.x>
Call (19): no known route to target <sip:00435xxxxxxxx:192.168.x.x>
Call (19): attempt to reach <sip:00435xxxxxxxx:192.168.x.x> failed. Reason: Not Found
Call (19): Call is terminated
Any help greatly appreciated
Thanks
Paul
I've just taken on a new customer and they've already got a free version of the 3CX software running, and they've asked me to look at why they can't dial international numbers.
I spoke to the VOIP provider (VOIP Unlimited) and they've said they can't see the calls hitting their system, so I've checked the log in 3CX and confirmed this by seeing the messages:
Making routes to <sip:00435xxxxxxxx:192.168.x.x>
Call (19): no known route to target <sip:00435xxxxxxxx:192.168.x.x>
Call (19): attempt to reach <sip:00435xxxxxxxx:192.168.x.x> failed. Reason: Not Found
Call (19): Call is terminated
Any help greatly appreciated
Thanks
Paul