Cannot make or receive calls on PSTN line

Discussion in '3CX Phone System - General' started by richecker, Nov 23, 2009.

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  1. richecker

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    All of a sudden my pstn line just stopped working. When I call it I get a disconnected message and when I try to call FROM it I get a series of error messages. Here is the log below of when I am trying to make a call from this phone. On the on screen display it shows call failed Reason Code 480.

    13:43:23.908 Call::Terminate [CM503008]: Call(6): Call is terminated
    13:43:23.877 Call::RouteFailed [CM503014]: Call(6): Attempt to reach [sip:815617072133@192.168.1.11] failed. Reason: Not Registered
    13:43:23.877 Call::RouteFailed [CM503014]: Call(6): Attempt to reach [sip:815617072133@192.168.1.11] failed. Reason: Not Registered
    13:43:23.877 CallCtrl::eek:nSelectRouteReq [CM503015]: Call(6): Target is not registered: PSTNline:15617072133 dialed on (AnyLine@Cox Line)
    13:43:23.877 Line::Line [CM303003]: There are no available outbound lines on gateway Cox Line at this time.
    13:43:23.862 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:815617072133@192.168.1.11]
    13:43:23.862 MediaServerReporting::SetRemoteParty [MS210000] C:6.1:Offer received. RTP connection: 192.168.1.214:5004(5005)
    13:43:23.862 CallLeg::setRemoteSdp Remote SDP is set for legC:6.1
    13:43:23.862 Extension::printEndpointInfo [CM505001]: Ext.104: Device info: Device Identified: [Man: GrandStream;Mod: GXP-2000;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.1.11:5060]
    13:43:23.815 CallCtrl::eek:nIncomingCall [CM503001]: Call(6): Incoming call from Ext.104 to [sip:815617072133@192.168.1.11]
    13:43:23.815 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:815617072133@192.168.1.11 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.214:5060;branch=z9hG4bK3e979e9702ee6b60
    Max-Forwards: 70
    Contact: [sip:104@192.168.1.214:5060;transport=udp]
    To: [sip:815617072133@192.168.1.11]
    From: "Richard Ecker"[sip:104@192.168.1.11];tag=ea2353f561f52497
    Call-ID: f4c2f13880280b14@192.168.1.214
    CSeq: 55930 INVITE
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK, MESSAGE
    Proxy-Authorization: Digest username="104",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:815617072133@192.168.1.11",nonce="12903475403:1a272752c43bb47954abed7b9593ed98",response="815855e22bf97fbbf96f95562d1b0c8d"
    Supported: replaces, timer, path
    User-Agent: Grandstream GXP2000 1.1.5.15
    Content-Length: 0

    I am using grandstream phones and a linksys spa3102 device for the line. Any ideas?

    Here is some further information since trying it again...

    Call::Terminate [CM503008]: Call(8): Call is terminated
    13:48:49.065 Call::RouteFailed [CM503014]: Call(8): Attempt to reach [sip:815617072133@192.168.1.11] failed. Reason: Server Failure
    13:48:49.065 CallLeg::eek:nFailure [CM503003]: Call(8): Call to sip:15617072133@192.168.1.33:5061 has failed; Cause: 503 Service Unavailable; from IP:192.168.1.33:5061
    13:48:49.033 MediaServerReporting::SetRemoteParty [MS210006] C:8.2:Offer provided. Connection(by pass mode): 192.168.1.214:5004(5005)
    13:48:49.018 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(8): Calling: PSTNline:10002@[Dev:sip:10002@192.168.1.33:5061]
    13:48:49.002 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:815617072133@192.168.1.11]
    13:48:49.002 MediaServerReporting::SetRemoteParty [MS210000] C:8.1:Offer received. RTP connection: 192.168.1.214:5004(5005)
     
  2. igor.snezhko

    igor.snezhko Active Member

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    13:43:23.877 Call::RouteFailed [CM503014]: Call(6): Attempt to reach [sip:815617072133@192.168.1.11] failed. Reason: Not Registered - gateway not registered.

    13:48:49.065 CallLeg::eek:nFailure [CM503003]: Call(8): Call to sip:15617072133@192.168.1.33:5061 has failed; Cause: 503 Service Unavailable; from IP:192.168.1.33:5061 - line busy or not connected.
     
  3. leejor

    leejor Well-Known Member

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    A: Does the 3102 gateway show as being registered on 3CX? Did you unplug the gateway and "force" it to re-register? Do the 3CX logs show it registering correctly?

    B: Is the phone line plugged into the 3102? Does the status screen on the 3102 show the (approx) 52 volts on the PSTN line? If the cord has become unplugged (or gone open) the 3102 thinks that line is in use and will not put through a call.
     
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