• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Cannot MakeOutbound Call from 3CX and GrandStream Gateway

Status
Not open for further replies.

lordmark

Joined
Nov 3, 2009
Messages
7
Reaction score
0
Hello Guys. I Installed 3CX and Had it Configured to Use a GrandStream GWX-4108 Gateway for PSTN Calls. if Followed the Config Instruction found on Your Site on how to Set it up with 3CX SIP Server, i Can Recieve External Calls from 3CX but i Cant Call Out. The Phone Gives a Dialing Tone when i Call but the call Does Not Get through to the Called external PSTN Party. i have Attached a file Showing My Outbound Config Settings. Secondly My Call ID Displays The Internal Line Instead of The Callers Number. for Example if an External Caller with the Number: 0803xxxxxxx calls, the Softphone Displays:call From 012xxxxxx which is the PSTN LINE Connected to The GrandStream Gateway.How do i Correct That. Please i Really Need to get this Working :cry: . Thank You in Advance for your Help. :mrgreen:
 

Attachments

  • My Out bound Config.PNG
    My Out bound Config.PNG
    69.6 KB · Views: 1,291
You might want to post a 3CX log showing an incoming call and a second showing an outgoing call attempt.
 
Please How Can I locate the 3CX log showing an incoming call and a second showing an outgoing call attempt. This is The Path to The 3CX installation on My Computer: C:\Program Files\3CX PhoneSystem :?:
 
Click on "Server Activity Log", it shows a snapshot. If, in incoming calls you are getting 012xxxxxx and on a "normal" call display device you get a different number then has 012xxxxxx been datafilled (somewhere) in the Grandstream? I'm just wondering if the actual caller Id just isn't getting through and 012xxxxxx is being sent in it's place.
 
Thank you so Much for your Replies. this is my 3CX Server Activity Log bellow
Pls can you tell me from this why i cant call out to an External Number? I really appreciate your help.

TIME MESSAGE
08:47:42.734 [CM503008]: Call(3): Call is terminated

08:47:42.671 [CM503015]: Call(3): Attempt to reach <sip:[email protected]:5060> failed. Reason: Temporarily Unavailable

08:47:42.656 [CM503003]: Call(3): Call to sip:[email protected] has failed; Cause: 480 Temporarily Unavailable; warning: User reject; from IP:127.0.0.1:46856

08:47:34.234 [CM505001]: Ext.1004: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1104o stamp 56125] Transport: [sip:96.0.0.107:5060]

08:47:34.218 [CM503002]: Call(3): Alerting sip:[email protected]:46856;rinstance=9f752547d3371be4

08:47:34.031 [CM503004]: Call(3): Calling: Ext:Ext.1004@[Dev:sip:[email protected]:46856;rinstance=9f752547d3371be4]

08:47:34.031 [CM503010]: Making route(s) to <sip:[email protected]:5060>

08:47:34.015 [CM505001]: Ext.1000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9340.0] Transport: [sip:96.0.0.107:5060]

08:47:33.984 [CM503001]: Call(3): Incoming call from Ext.1000 to <sip:[email protected]:5060>
08:47:17.859 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:42:17.625 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:37:17.468 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:32:12.703 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:27:13.515 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:22:13.328 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:22:04.765 [CM503008]: Call(2): Call is terminated

08:22:04.265 [CM505001]: Ext.1004: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1104o stamp 56125] Transport: [sip:96.0.0.107:5060]

08:22:04.250 [CM503002]: Call(2): Alerting sip:[email protected]:46856;rinstance=9f752547d3371be4

08:22:04.015 [CM503004]: Call(2): Calling: Ext:Ext.1004@[Dev:sip:[email protected]:46856;rinstance=9f752547d3371be4]

08:22:04.000 [CM503010]: Making route(s) to <sip:[email protected]:5060>

08:22:03.984 [CM505001]: Ext.1000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9340.0] Transport: [sip:96.0.0.107:5060]

08:22:03.953 [CM503001]: Call(2): Incoming call from Ext.1000 to <sip:[email protected]:5060>

08:21:49.203 [CM503008]: Call(1): Call is terminated

08:21:49.140 [CM503015]: Call(1): Attempt to reach "1000"<sip:[email protected]> failed. Reason: Busy

08:21:49.125 [CM503003]: Call(1): Call to sip:[email protected]:5060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:1037

08:21:41.843 [CM505001]: Ext.1000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9340.0] Transport: [sip:96.0.0.107:5060]

08:21:41.812 [CM503002]: Call(1): Alerting sip:[email protected]:1037;rinstance=694bf35f2ee868ed

08:21:41.515 [CM503004]: Call(1): Calling: Ext:Ext.1000@[Dev:sip:[email protected]:1037;rinstance=694bf35f2ee868ed]

08:21:41.500 [CM503010]: Making route(s) to "1000"<sip:[email protected]>

08:21:41.484 [CM505001]: Ext.1004: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1104o stamp 56125] Transport: [sip:96.0.0.107:5060]

08:21:41.453 [CM503001]: Call(1): Incoming call from Ext.1004 to "1000"<sip:[email protected]>

08:17:13.140 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:12:43.671 [CM504001]: Ext.9999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=128d9185858a6b1d/9999]

08:12:29.093 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=d9fec4f64ac9cca7/*1]

08:12:29.000 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=ab19e5607e2a927a/*0]

08:12:23.546 [CM112000] Media Server is connected

08:12:14.828 IP(s) added:[96.0.0.107]

08:12:13.812 [CM504001]: Ext.1004: new contact is registered. Contact(s): [sip:[email protected]:46856;rinstance=9f752547d3371be4/1004]

08:12:13.421 [CM504002]: Ext.1004: a contact is unregistered. Contact(s): [sip:[email protected]:46856;rinstance=9f752547d3371be4/1004]

08:12:13.015 [CM504001]: Ext.1004: new contact is registered. Contact(s): [sip:[email protected]:46856;rinstance=d305d72749dbb67c/1004]

08:12:12.953 [CM504001]: Ext.1000: new contact is registered. Contact(s): [sip:[email protected]:1037;rinstance=694bf35f2ee868ed/1000]

08:12:12.906 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:12:12.250 [CM306002]: There is no valid STUN server specified! External IP can not be resolved.

08:12:10.000 [CM306001]: Address of STUN server (stun.3cx.com) could not be resolved!

08:12:04.843 [CM501002]: Version: 7.1.6537.0

08:12:04.812 [CM501007]: *** Started Calls Controller thread ***
 
lordmark said:
08:12:12.250 [CM306002]: There is no valid STUN server specified! External IP can not be resolved.

08:12:10.000 [CM306001]: Address of STUN server (stun.3cx.com) could not be resolved!

Is this because you are not connected to the internet?

The rest of the log doesn't show a call attempt to a trunk (outgoing call). It seems to show two extensions, 1000 and 1004, and calls attempting (but failing) between them.

Outgoing calls, according to your outbound rule, will begin with "0" and be 7 to 11 digits long. I don't even see the Grandstream registering in the log. A trunk device, gateway or VoIP, should have a device number of 10000 and up (five digits). Is that supposed to be the Grandstream at IP 96.0.0.107 ?
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,629
Messages
748,929
Members
144,741
Latest member
Boykins_54
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.