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Cannot pick up call v12

Discussion in '3CX Phone System - General' started by kosath, Oct 3, 2013.

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  1. kosath

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    After the upgrade *20* does not work to pick up call...

    Any help?
     
  2. jpillow

    jpillow Well-Known Member

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    What happens when you push *20? what did you see in the server activity log? Check settings---> advance---> dial codes--->pickup a call does this say *20?
     
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  3. kosath

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    It says *20* - also all phones have the *20* configured to quickdial button... when an extension of the same group rings I dial *20* or press the quick dial button and the screen says "Not found" (yealink t20).

    User group rights:

    Can see group members: yes
    can see group calls: no
    show presence to group members: yes
    show calls to group members: yes
    perform operations... : yes
    can barge in: no
    can intercom: no
    allow parking: yes
    allow ivr control: no
    allow users to show... : no
     
  4. SY

    SY Well-Known Member
    3CX Support

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    "Perform operations" is the 'rights' to control "visible" calls. If you disable user to see calls, the user does not have any subjects to perform operations.
    *20* and "pick-up" menu in "3CX Phone" are equivalent. If you cannot pickup call from 3CX Phone you cannot pick it up using *20*
     
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