Cannot pick up call v12

Discussion in '3CX Phone System - General' started by kosath, Oct 3, 2013.

Thread Status:
Not open for further replies.
  1. kosath

    Joined:
    Oct 23, 2010
    Messages:
    17
    Likes Received:
    1
    After the upgrade *20* does not work to pick up call...

    Any help?
     
  2. jpillow

    jpillow Well-Known Member

    Joined:
    Jun 20, 2011
    Messages:
    1,342
    Likes Received:
    0
    What happens when you push *20? what did you see in the server activity log? Check settings---> advance---> dial codes--->pickup a call does this say *20?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. kosath

    Joined:
    Oct 23, 2010
    Messages:
    17
    Likes Received:
    1
    It says *20* - also all phones have the *20* configured to quickdial button... when an extension of the same group rings I dial *20* or press the quick dial button and the screen says "Not found" (yealink t20).

    User group rights:

    Can see group members: yes
    can see group calls: no
    show presence to group members: yes
    show calls to group members: yes
    perform operations... : yes
    can barge in: no
    can intercom: no
    allow parking: yes
    allow ivr control: no
    allow users to show... : no
     
  4. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    "Perform operations" is the 'rights' to control "visible" calls. If you disable user to see calls, the user does not have any subjects to perform operations.
    *20* and "pick-up" menu in "3CX Phone" are equivalent. If you cannot pickup call from 3CX Phone you cannot pick it up using *20*
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.