I cannot unpark parked calls that are placed in shared parking orbits. The calls are parked using 3CX Myphone, which is configured to "Park in Shared Parking Places". If I park a call, the server log shows it being placed in SP0. However when I try to retrieve the parked call (using *10) I get a busy signal and the server logs an error of "Failed to reach Park Orbit *1--not found". It does this from all phones (we are using Snom). I can unpark the call using the MyPhone software with no problems. If I configure MyPhone to "Park always on this Parking Orbit", then there is no problem retrieving parked calls (using *10). Is there a different dial code to use for retrieving from shared parking spaces? It seems as if using the prescribed unpark code isn't getting to the shared parking orbit. We are running 3cx Small Business version 11 sp4. I really appreciate any advice that I can get on this. Please reply back if further info is needed! Thank you! Additional info: 1) We have portable phones in our shop area, and they do not have access to MyPhone to unpark calls. They need to use the dial codes in 3cx. 2) If I set MyPhone to "Park always in this Parking Orbit" then we can unpark calls from the portables with no problem. 3) We need to use the 3cx feature that returns an unanswered parked call to the extension that originally parked the call. However when "Park always in this Parking Orbit" is enabled in MyPhone, we do NOT get a callback if the parked call goes unanswered. So here's the problem: Park calls in Shared Parking Places---we can get call back if the parked call goes unanswered. But cannot unpark the call using the provided 3cx dialcodes. Park always in this Parking Orbit---can unpark calls using the 3cx dial codes. But we do not get callbacks if the parked call goes unanswered.