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Cannot receive FAX to email of 888 - Patton 4114

Discussion in 'Windows' started by brentrichburg, Jan 19, 2011.

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  1. brentrichburg

    Nov 16, 2010
    Likes Received:
    I am trying what I think is the simplest attempt to get the fax server to work. I am sending a fax from an analog non-3cx fax machine that works. I am receiving it on a Patton 4114 4-FXO gateway. Trunk status shows connected to 888 when I monitor the activity. Log is attached below.

    Basically it looks like the fax connects for about 30-40- seconds and then hangs up.

    One time it actually connected properly and sent the email to the extension of 888. That was after 200 attempts over a 2 week period. It seems like a timing issue somewhere. Any help would be appreciated.

    6:34:21.637 Currently active calls [none]
    16:34:08.200 [CM503008]: Call(177): Call is terminated
    16:33:49.637 Currently active calls - 1: [177]
    16:33:30.669 Remote SDP is set for legC:177.1
    16:33:30.466 Remote SDP is set for legC:177.2
    16:33:29.184 Session 207314 of leg C:177.1 is confirmed
    16:33:29.075 [CM503007]: Call(177): Device joined: sip:888@;user=phone
    16:33:29.059 [CM503007]: Call(177): Device joined: sip:10002@
    16:33:29.059 [MS210007] C:177.1:Answer provided. Connection(by pass mode):
    16:33:29.012 [MS210001] C:177.2:Answer received. RTP connection[unsecure]:
    16:33:28.997 Remote SDP is set for legC:177.2
    16:33:28.997 [CM503002]: Call(177): Alerting sip:888@;user=phone
    16:33:28.856 [CM503025]: Call(177): Calling @[Dev:sip:888@;user=phone]
    16:33:28.856 [MS210006] C:177.2:Offer provided. Connection(by pass mode):
    16:33:28.794 [CM503004]: Call(177): Route 1: @[Dev:sip:888@;user=phone]
    16:33:28.778 [CM503010]: Making route(s) to <sip:888@;user=fax>
    16:33:28.778 [MS210000] C:177.1:Offer received. RTP connection:
    16:33:28.778 Remote SDP is set for legC:177.1
    16:33:28.762 [CM505002]: Gateway:[Patton 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA0605A5 R5.3 2009-01-15 H323 SIP FXS FXO M5T SIP Stack/] PBX contact: [sip:10002@]
    16:33:28.762 [CM503001]: Call(177): Incoming call from 8062964182@(Ln.10002@Patton 1) to <sip:888@;user=fax>
    16:33:28.747 [CM503012]: Inbound office hours rule (unnamed) for 10002 forwards to Fax:888
    16:33:28.747 Looking for inbound target: called=anonymous; caller=8062964182
    16:33:28.731 [CM500002]: Info on incoming INVITE:
    INVITE sip:10002@ SIP/2.0
    Via: SIP/2.0/UDP;branch=z9hG4bK42862ab57f342898f
    Max-Forwards: 70
    Contact: <sip:8062964182@>
    To: <sip:anonymous@>
    From: "PLAINVIEW IND S"<sip:8062964182@>;tag=6600c2dec8
    Call-ID: 63f887fe1e85324d
    CSeq: 30966 INVITE
    Proxy-Authorization: Digest username="10002",realm="3CXPhoneSystem",nonce="414d535c0347f7b826:d649e6c86736e06c65ba4180c164dc85",uri="sip:10002@",response="7088ca65fd0e30af2625baefa6cc5523",algorithm=MD5
    Supported: replaces
    User-Agent: Patton SN4114 JO EUI 00A0BA0605A5 R5.3 2009-01-15 H323 SIP FXS FXO M5T SIP Stack/
    Content-Length: 0
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