Cannot send or recieve fax

Discussion in '3CX Phone System - General' started by jim.o, Jan 16, 2008.

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  1. jim.o

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    We have just set up 3CX Version5.0.3790.0 for a customer but we can't fax to work.

    This i what it looks like when we try to recieve an incoming fax:

    21:38:25.685 Call::Terminate [CM503008]: Call(1): Call is terminated
    21:38:25.670 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:0774101003 forwards to Fax:88
    21:38:25.670 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:0774101003 forwards to Fax:88
    21:38:25.560 MediaServerReporting::SetRemoteParty [MS010001] C:1.2:Answer provided. Connection(transcoding mode): media negotiation failed. No audio media specified.
    21:38:25.545 MediaServerReporting::SetRemoteParty [MS210001] C:1.1:Answer received. RTP connection: 62.80.209.2:4000(4001)
    21:38:25.545 CallLeg::setRemoteSdp Remote SDP is set for legC:1.1
    21:37:53.592 MediaServerReporting::SetRemoteParty [MS210002] C:1.1:Offer provided. Connection(transcoding mode): 83.223.31.121:10493(10494)
    21:37:53.592 CallLeg::setRemoteSdp Remote SDP is set for legC:1.2
    21:37:52.608 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:88@192.168.0.11:5100;user=phone
    21:37:52.608 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:0774101003 forwards to Fax:88
    21:37:52.608 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:0000@sip.love.gota.net
    21:37:52.608 MediaServerReporting::SetRemoteParty [MS210003] C:1.1:Answer provided. Connection(transcoding mode):83.223.31.121:10493(10494)
    21:37:52.592 MediaServerReporting::SetRemoteParty [MS210001] C:1.2:Answer received. RTP connection: 192.168.0.11:10000(10001)
    21:37:52.592 CallLeg::setRemoteSdp Remote SDP is set for legC:1.2
    21:37:52.592 CallCtrl::eek:nAnsweredCall [CM503002]: Call(1): Alerting sip:88@192.168.0.11:5100;user=phone
    21:37:52.561 MediaServerReporting::SetRemoteParty [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7000(7001)
    21:37:52.561 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(1): Calling: FaxBox:88@[Dev:sip:88@192.168.0.11:5100;user=phone]
    21:37:52.561 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:88@kellfri.se:5060;user=fax]
    21:37:52.561 MediaServerReporting::SetRemoteParty [MS210000] C:1.1:Offer received. RTP connection: 62.80.209.2:4000(4001)
    21:37:52.545 CallLeg::setRemoteSdp Remote SDP is set for legC:1.1
    21:37:52.545 Line::printEndpointInfo [CM505003]: Provider:[Gotanet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [LEICA-1.8-13-BETA] Transport: [sip:192.168.0.11:5060]
    21:37:52.545 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:0774101003 forwards to Fax:88
    21:37:52.514 CallCtrl::eek:nIncomingCall [CM503001]: Call(1): Incoming call from anonymous@(Ln.0774101003@Gotanet) to [sip:88@kellfri.se:5060;user=fax]
    21:37:52.311 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:0774101003 forwards to Fax:88
    21:37:52.295 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:+46774101003@83.223.31.121;user=phone SIP/2.0
    Via: SIP/2.0/UDP hostname:5060;branch=z9hG4bK-yxa-rmip617pc8dk4kopuhkxyq-UAC-ocx+huin9vzv2gtsimcabta;received=62.80.209.21;rport=5060
    Via: SIP/2.0/UDP 62.80.209.3:5060;branch=z9hG4bK-d8754z-db43b3238076971b-1---d8754z-;received=62.80.209.3;rport=5060
    Max-Forwards: 69
    Route: [sip:83.223.31.121;lr]
    Route: [sip:83.223.31.121;lr]
    Record-Route: [sip:p1.sipgw2.gotanet.se;lr]
    Contact: [sip:0000@sip.love.gota.net]
    To: "0774101003"[sip:+46774101003@83.223.31.121;user=phone]
    From: "Anonymous"[sip:anonymous@gota.net];tag=b05d8c6c
    Call-ID: N2U3ZTc3NDA3YjI4ODMxZmY5ZGY2MzMwNmRmNTZkOTg.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, BYE, CANCEL
    User-Agent: LEICA-1.8-13-BETA
    Content-Length: 0
    X-Ecan: On

    Same problem when we direct incoming faxes to an ATA-box and when we try outgoing fax through ATA - 3CX - VoIP provider.

    Any ideas?
     
  2. igor.snezhko

    igor.snezhko Active Member

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    I have exactly the same problem! FAX simply not working.
    I receive
    and busy signal on caller side.
    http://www.3cx.com/forums/how-actually-fax-should-work-3873.html
     
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