Solved Cannot update default system prompts

Discussion in '3CX Phone System - General' started by polp6880, Aug 28, 2017.

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  1. polp6880

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    Hi,

    We want to change a system prompt, specifically, the PLSHOLD one with an empty audio file so practically, when a call is transferred from IVR to Queue, the caller doesn't get this prompt but we are not successful.

    From the System Prompts page in Settings, I copied the default system prompts, and was able to find the PLSHOLD item in the list but when I hit browse and select the new empty.wav file, nothing happens. On the list, the file name is still please_hold.wav. I am sure the empty.wav file i'm uploading is based on 3CX specs (8khz, mono, 16 bit) and I also restarted the system IVR service (as I saw someone recommending this on another forum post here) but nothing helped.

    Am I doing something wrong or missing something? Any help would be greatly appreciated.

    Our system is running on v15.5.5.

    Thanks!
     
  2. IoannisM_3CX

    IoannisM_3CX Support Team
    Staff Member 3CX Support

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    Hello @polp6880,

    Restart all your services not only the IVR service in order for your configuration to come into effect.

    Thank you
     
  3. polp6880

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    Hello,

    Thanks for your prompt response. I just restarted all services but the filename next to PLSHOLD is still please_hold.wav. I retried doing the whole process as well (browsing for empty.wav and restarting all services) but it just won't change.

    Could it be there are limitations on my account perhaps? I'm not sure what's happening as the system is returning no errors.
     
  4. polp6880

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    Actually, it seems that the file name does not change in the view but the settings have been applied as the prompts is now off.

    Many thanks for your kind assistance. Wish you a good day!
     
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