Solved Cannot update Prompt Set

Discussion in '3CX Phone System - General' started by linking13, Jan 30, 2018.

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  1. linking13

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    I have migrated a 3CX instllation from an ol server with v14 to a new server with v15.5. Everything works fine but I cant Update the prompt set.

    If I select the promptset to update I receive the error "An error occurred while sending the request." All the other update works fine

    This is my situation of promptset

    Name Status Installed Version Online Version Description
    English Out Of Date 3.0.7 3.0.8 Standard English Prompts Set
    Italian Out Of Date 3.0.0 3.0.7 Italian Prompts Set
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @linking13

    Can you download a new prompt set of a different language or the issue is with all prompt sets?
    Make sure you can reach downloads.3cx.com, by performing an nslookup or type it on a browser on the server machine. You should get an empty page with the message "I am Here" on the website tab.
     
  3. linking13

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    I have downloaded a new Prompt Set (Dutch) without problem and then the upgrade works fine. I don't know...

    It seems everything works fine now
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to hear that the update worked. Please keep an eye on it and let us know if you experience the issue again
     
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