cannot update system software

Discussion in '3CX Phone System - General' started by pbmgames, Sep 26, 2012.

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  1. pbmgames

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    Hi all hope someone can help, I need to get 3cx to either authenticate or by pass proxy for updates

    I am getting an authentication error when trying to update the 3cx system software.

    remote server returned an error 407 proxy authentication required.

    We are using TMG
    All telephones work with no problems
    I can access the internet on the server
    we use virtual servers running vmware vsphere 5.0 esxi

    Our Proxy server is 192.168.1.1
    our telephone server is 192.168.2.1
    connect via a Vlan on 192.168.2.254

    Our Proxy server and all other servers are part of domain1
    our telephone server is not part of domain1 (stand alone workgroup this was to get around other TMG,3cx issues before virtualisation)

    I have run firewall checker results below

    All applications on our 3cx server can can to the web no problems except for the 3cx system when I try to update.




    3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.

    <08:16:53>: Phase 1, checking servers connection, please wait...
    <08:16:53>: Stun Checker service is reachable. Phase 1 check passed.
    <08:16:53>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
    <08:16:54>: UDP SIP Port is set to 5060. Response received WITH TRANSLATION 39213::5060. Phase 2a check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    <08:16:54>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
    <08:16:54>: TCP SIP Port is set to 5060. Response received WITH TRANSLATION 39213::5060. Phase 2b check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    <08:16:54>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
    <08:16:54>: TCP TUNNEL Port is set to 5090. Response received WITH TRANSLATION 31689::5090. Phase 3 check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/

    <08:16:54>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
    <08:17:09>: UDP RTP Port 9000. Response received WITH TRANSLATION 37777::9000. Phase 4-01 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    <08:17:09>: UDP RTP Port 9001. Response received WITH TRANSLATION 33641::9001. Phase 4-02 check passed with WARNINGS. Some functionality may be IMPAIRED. For more information, please visit http://www.3cx.com/blog/docs/firewall-checker/
    etc,etc
     
  2. mixig

    mixig Active Member

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    Hi,
    same situation here with TMG, i looked into the wireshark, this the address where 3cx is going (attach), dont now how to fix in TMG (it`s not my domain :D )
     

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