can't access MySQL database(VAD)

Discussion in 'CRM / Helpdesk / App Integration' started by pondsenth, Nov 4, 2016.

Thread Status:
Not open for further replies.
  1. pondsenth

    Joined:
    Nov 4, 2016
    Messages:
    8
    Likes Received:
    1
    apldoor likes this.
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

    Joined:
    Jun 27, 2007
    Messages:
    1,064
    Likes Received:
    75
    Hello,

    That's the way to go with the VAD and a database. Did you check the logs to see what's the problem? Please take a look at this article to understand what logs you should check:
    http://www.3cx.com/blog/docs/troublesho ... lications/

    When using MySQL, a common error is installing a 32 bits ODBC driver. Please note that the VAD app runs as a 64 bits app, so you need to install a 64 bits ODBC driver, and configure your DSN in the 64 bits ODBC applet.

    Kind regards.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    apldoor likes this.
Thread Status:
Not open for further replies.