Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Solved can't access to fqdn URL

Discussion in '3CX Phone System - General' started by idiamond, Jan 18, 2018.

Thread Status:
Not open for further replies.
  1. idiamond

    Joined:
    Jan 14, 2018
    Messages:
    2
    Likes Received:
    0
    hello guys, i am having a problem to connect fqdn mycompany.elastix.com and i don´t know why.

    and to 188.250.x.x:5001 it's the same.

    I only can go to management console by 10.211.x.x:5001

    With this problems i cant register my softphone android. I only can make calls in my computer.

    Someone can give me some idea? I'm using MAC OS X
     
  2. Brian Cross

    Brian Cross New Member

    Joined:
    Jul 26, 2017
    Messages:
    109
    Likes Received:
    27
    Did you forward the required ports in your router?
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,326
    Likes Received:
    532
    Hello @idiamond

    Please make sure that all the necessary ports are forwarded correctly on the firewall. You can find list of required ports here.
     
  4. idiamond

    Joined:
    Jan 14, 2018
    Messages:
    2
    Likes Received:
    0
    thanks both, it was my bad
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,326
    Likes Received:
    532
    Glad to hear the issue has been resolved.
     
Thread Status:
Not open for further replies.