can't access voicemail: "caller unknown"

Discussion in '3CX Phone System - General' started by needle, Sep 15, 2010.

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  1. needle

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    hello,
    I just configured a zultys 2x1 sip phone. it seems to work fine but I cannot access voicemail.
    the phone extension is 33 and voicemail is configured on my system as extension 99.
    this is the log, any help would be extremely appreciated.
    thanks and regards.

    01:22:05.516 [CM502001]: Source info: From: "33"<sip:33@10.21.103.254:5060>;tag=zip2x2_2887431249-43"99"<sip:99@10.21.103.253:5060>
    01:22:05.516 [CM503013]: Call(40): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 99@10.21.103.253:5060 tid=44d4e147bf8bc43d44c3e875ba461ec4 cseq=INVITE contact=33@10.21.103.254:5060 / 2 from(wire)
    01:22:05.004 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:99@10.21.103.253:5060 SIP/2.0
    Via: SIP/2.0/UDP 10.21.103.254:5060
    Contact: "33"<sip:33@10.21.103.254:5060>
    To: "99"<sip:99@10.21.103.253:5060>
    From: "33"<sip:33@10.21.103.254:5060>;tag=zip2x2_2887431249-43
    Call-ID: 2887428861-43
    CSeq: 1 INVITE
    Allow: INVITE, BYE, CANCEL, ACK, OPTIONS, REGISTER, NOTIFY, MESSAGE, REFER
    User-Agent: Zultys ZIP2x2 - 1.0.8
    Content-Length: 0
    01:22:05.004 [CM302001]: Authorization system can not identify source of: SipReq: INVITE 99@10.21.103.253:5060 tid=62306ef74522fc020bd46cebe590406b cseq=INVITE contact=33@10.21.103.254:5060 / 1 from(wire)
    01:21:54.919 [CM504001]: Ext.33: new contact is registered. Contact(s): [sip:33@10.21.103.254:5060/33]
     
  2. leejor

    leejor Well-Known Member

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    Are any other devices on the PBX able to call into the Voicemail?
     
  3. needle

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    hello leejor, thanks for answering.
    I can successfully access the voicemail by 3cxphone, is that enough?
    here the log file of the successful connection of 3cxphone to voicemail:

    17:32:09.432 [CM505001]: Ext.99: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:99@127.0.0.1:5060]
    17:32:09.432 [CM503002]: Call(52): Alerting sip:99@127.0.0.1:40600;rinstance=2d2010d3bf0f13c1
    17:32:09.258 [CM503025]: Call(52): Calling Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=2d2010d3bf0f13c1]
    17:32:09.134 [CM503004]: Call(52): Route 1: Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=2d2010d3bf0f13c1]
    17:32:09.134 [CM503010]: Making route(s) to <sip:99@10.21.103.253:5060>
    17:32:09.133 [CM505001]: Ext.14: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13336.0] PBX contact: [sip:14@10.21.103.253:5060]
    17:32:09.132 [CM503001]: Call(52): Incoming call from Ext.14 to <sip:99@10.21.103.253:5060>
     
  4. leejor

    leejor Well-Known Member

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    That looks like it is from a 3CX phone running on the same computer as 3CX, IP 10.21.103.253:5060, is it not?

    I was just wondering if another device (not on the 3CX PC) on the network could access VM. If it could then I would say it was a setting on the non-working set. Network setting perhaps.

    If a second device had problems as well, then it may be a network (or other) setting on the 3CX PC.

    A long time back someone had a problem using, or not using, can't remember which, leading zero's in the IP settings on his device.
     
  5. needle

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    hi again,
    yep, the 3cxphone is running on the same pbx machine.

    isn't it curious that the phone that can't access voicemail can make and receive calls, though? what's the difference between calling an extension and calling voicemail? aren't both considered extensions?

    thanks and regards.
     
  6. needle

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    hello again,

    I just tried with another machine and yes, it can access voicemail, so the issue is related to the Zultys 2x1 phone.

    any other clues?

    thanks and regards.
     
  7. leejor

    leejor Well-Known Member

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    You may need to run Wireshark and compare a working call to VM from one phone and a non-working call from the Zultys 2x1 phone (which I'm not familiar with).

    You might start from scratch on the Zultys and put in all of the settings again.
     
  8. needle

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    BAD news... I just tried to make a call from the Zultys to an external number and it doesn´t work, the behavior is exactly the same as when I try to access voicemail... I thought that I was able to call external numbers because I was able to call all extensions but voicemail.
    so I have a major issue here: the phone is unable to make calls, is able to call extensions only.
    it seems an identification issue, any clues?
    this is the log of an unsuccessful attempt:

    13:22:32.564 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:77758428589@10.21.103.253:5060 SIP/2.0
    Via: SIP/2.0/UDP 10.21.103.254:1026
    Contact: "33"<sip:33@10.21.103.254:1026>
    To: "77758428589"<sip:77758428589@10.21.103.253:5060>
    From: "33"<sip:33@10.21.103.254:1026>;tag=zip2x2_4162607132-43
    Call-ID: 4162604798-43
    CSeq: 1 INVITE
    Allow: INVITE, BYE, CANCEL, ACK, OPTIONS, REGISTER, NOTIFY, MESSAGE, REFER
    User-Agent: Zultys ZIP2x2 - 1.0.8
    Content-Length: 0
     
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