Can't answer when incomming caller dials an extension V5

Discussion in '3CX Phone System - General' started by Ralph, Jan 14, 2008.

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  1. Ralph

    Ralph Member

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    Good evening,

    I decided to try out V5 Build 3790 and have run into a problem with incoming calls. I seem to be registered and able to call out but when someone calls in:

    When a caller calls into the system the digital receptionist answers the call and plays a welcome message. The caller then dials an extension (ie. 101) and is transferred to the extension. The extension rings but when it is answered the call is immediately terminated. I am using X-Lite to test the system.

    The logs are as follows:
    17:37:52.163 Call::Terminate :[CM503008]: Call(2): Call is terminated
    17:37:52.163 Call::Terminate :[CM503008]: Call(2): Call is terminated
    17:37:52.113 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:801
    17:37:51.952 CallCtrl::eek:nLegConnected :[CM503007]: Call(2): Device joined: sip:101@xxx.xxx.xxx.xxx:31042;rinstance=0f74533eed11aa7d
    17:37:44.031 CallCtrl::eek:nSelectRouteReq :[CM503004]: Call(2): Calling: Ext:101@[Dev:sip:101@xxx.xxx.xxx.xxx:31042;rinstance=0f74533eed11aa7d]
    17:37:32.544 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:801
    17:37:32.524 CallCtrl::eek:nLegConnected :[CM503007]: Call(2): Device joined: sip:xxxxxxxxxx@147.135.12.221:5060
    17:37:31.843 CallCtrl::eek:nLegConnected :[CM503007]: Call(2): Device joined: sip:
    17:37:31.833 CallCtrl::eek:nSelectRouteReq :[CM503004]: Call(2): Calling: IVR:801@[Dev]
    17:37:31.823 Line::printEndpointInfo :[CM505003]: Provider:[BroadVoice1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:xxx.xxx.xxx.xxx:5060]
    17:37:31.823 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:801
    17:37:31.793 CallCtrl::eek:nIncomingCall :[CM503001]: Call(2): Incoming call from xxxxxxxxxx@(Ln.10000@BroadVoice1) to [sip:801@phonesystem.mydomain.com:5060]
    17:37:31.753 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:801

    I noticed this in the logs:
    17:37:31.823 Line::printEndpointInfo :[CM505003]: Provider:[BroadVoice1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:xxx.xxx.xxx.xxx:5060]

    Any ideas??

    Thanks again,
     
  2. jeffwake

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    This seems to be the same problem as mine "DR Drops Calls." I am also using Broadvoice and get the same message. But I also have a POTS line in front of a Grandstream gateway and get the same behavior.
     
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