can't call an outside extinsion

Discussion in '3CX Phone System - General' started by mtaks09, Dec 7, 2009.

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  1. mtaks09

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    i cant seem to call an extinsion from my local network or transfer to it any ideas were to start would be appriciated
     
  2. KerryG

    KerryG Active Member

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    Re: can't call an outside extintion

    That doesn't really give us enough to go on to help you. Please describe your network, what version of 3CX, what phones, what steps you are trying to do, copies of relevant sections of the server activity log, and any other information you would care to share. Secondly, your issues and answered are best handled in the forums instead of email in order for other people to learn from if they experience similar issues.
     
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  3. leejor

    leejor Well-Known Member

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    The first question would be...does the outside extension show as registered in 3CX?
     
  4. mtaks09

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    Re: can't call an outside extintion

    thanks i figured it was the tunneling i got it working but the 3cx soft phone will record calls but wont play them back any ideas
     
  5. mtaks09

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    thanks i figured it was the tunneling i got it working but the 3cx soft phone will record calls but wont play them back any ideas
     
  6. leejor

    leejor Well-Known Member

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    Are you talking about a voicemail recording or the call recording function?
     
  7. mtaks09

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    call recording where is the diectory for where it is stored so i can save it and move the rcordings
     
  8. leejor

    leejor Well-Known Member

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    If you use the Search function in the Forum you will find information on the location of recordings. Many issues that people have , have been dealt with in the past, it's just a matter of looking them up. Here is one such link...http://www.3cx.com/forums/recording-function-of-3cx-for-xp-stand-alone-pc-12042.html#p62041
     
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