Can't call out.

Discussion in '3CX Phone System - General' started by bcorbett, Dec 17, 2010.

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  1. bcorbett

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    I work for a phone company that provides VoIP services. I have a 3cx system running on Server 2008. I have my forwards setup properly and had the system working perfect with one of our VoIP test numbers. I changed the registration information to my new phone number and am unable to call out. I rebuilt the outgoing rule to send 3, 7, and 10 digit numbers across the voip trunk but still can't call out. Our ANI code is 958 and I can ANI the line with no problem which tells me that I am hitting the SIP server. I even tried putting the test number back in and have the same issue.

    SIP Server Info.
    Server Address: ims.westelcom.com
    Server Port: 5060

    22:05:35.869 [CM503020]: Normal call termination. Reason: Not found
    22:05:35.869 [CM503016]: Call(25): Attempt to reach <sip:7670075@10.0.0.2:5060> failed. Reason: Not Found
    22:05:35.869 [CM503003]: Call(25): Call to sip:7670075@ims.westelcom.com:5060 has failed; Cause: 404 Not Found; from IP:64.19.64.234:5060
    22:05:34.822 [CM503025]: Call(25): Calling VoIPline:7670075@(Ln.10000@13157552039)@[Dev:sip:+13157552039@ims.westelcom.com:5060]
    22:05:34.807 [MS210002] C:25.2:Offer provided. Connection(transcoding mode): 184.x.x.86:60167(60168)
    22:05:34.322 [CM503004]: Call(25): Route 1: VoIPline:7670075@(Ln.10000@13157552039)@[Dev:sip:+13157552039@ims.westelcom.com:5060]
    22:05:34.322 [CM503010]: Making route(s) to <sip:7670075@10.0.0.2:5060>
    22:05:34.322 [MS210000] C:25.1:Offer received. RTP connection: 10.0.0.13:40018(40019)
    22:05:34.307 Remote SDP is set for legC:25.1
    22:05:34.307 [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:10@10.0.0.2:5060]
    22:05:34.291 [CM503001]: Call(25): Incoming call from Ext.10 to <sip:7670075@10.0.0.2:5060>
    22:05:34.291 [CM500002]: Info on incoming INVITE:
    INVITE sip:7670075@10.0.0.2:5060 SIP/2.0
    Via: SIP/2.0/UDP 10.0.0.13:54146;branch=z9hG4bK-d8754z-6d3c9c51b018d833-1---d8754z-;rport=54146
    Max-Forwards: 70
    Contact: <sip:10@10.0.0.13:54146;rinstance=0f20ad8c59f0f20a>
    To: <sip:7670075@10.0.0.2:5060>
    From: "Brian Corbett"<sip:10@10.0.0.2:5060>;tag=8c3d3d53
    Call-ID: ZGI0YzhkMWI0YWFiODI5MTRlOWFlYzU5NjNkMmI0M2E.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",nonce="414d535c031b647e50:ec229c045142cd823ed1e0337330b5b5",uri="sip:7670075@10.0.0.2:5060",response="99847f8162cbddc08ec00ebb90ecf2c4",algorithm=MD5
    Supported: replaces
    User-Agent: 3CXPhone 5.0.14900.0
    Content-Length: 0

    From what I can see the call is placed by the extension. It appears that it is being routed to the sip server and the server is returning a 404 not found error. The only thing that I don't understand is that I can put the test number on another VoIP IAD and call out just fine so it has to be something with my configuration. I can also receive incoming calls with no trouble.

    Here is the log of a successful ANI of the line.
    22:09:23.713 [MS105000] C:27.1: No RTP packets were received:remoteAddr=10.0.0.13:40030,extAddr=0.0.0.0:0,localAddr=10.0.0.2:7060
    22:09:22.447 [CM503020]: Normal call termination. Reason: Terminated
    22:09:22.447 [CM503016]: Call(27): Attempt to reach <sip:958@10.0.0.2:5060> failed. Reason: Request Terminated
    22:09:22.447 [CM503003]: Call(27): Call to sip:958@ims.westelcom.com:5060 has failed; Cause: 487 Request Terminated; from IP:64.19.64.234:5060
    22:09:22.197 Currently active calls - 1: [27]
    22:09:15.635 [MS210003] C:27.1:Answer provided. Connection(transcoding mode[unsecure]):10.0.0.2:7060(7061)
    22:09:15.635 [MS210001] C:27.2:Answer received. RTP connection[unsecure]: 64.19.64.234:32032(32033)
    22:09:15.619 Remote SDP is set for legC:27.2
    22:09:15.619 [CM505003]: Provider:[13157552039] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Alcatel-Lucent-HPSS v3.0.3] PBX contact: [sip:+13157552039@184.8.252.86:5060]
    22:09:15.619 [CM503002]: Call(27): Alerting sip:+13157552039@ims.westelcom.com:5060
    22:09:14.728 [CM503025]: Call(27): Calling VoIPline:958@(Ln.10000@13157552039)@[Dev:sip:+13157552039@ims.westelcom.com:5060]
    22:09:14.713 [MS210002] C:27.2:Offer provided. Connection(transcoding mode): 184.x.x.86:60192(60193)
    22:09:14.135 [CM503004]: Call(27): Route 1: VoIPline:958@(Ln.10000@13157552039)@[Dev:sip:+13157552039@ims.westelcom.com:5060]
    22:09:14.135 [CM503010]: Making route(s) to <sip:958@10.0.0.2:5060>
    22:09:14.135 [MS210000] C:27.1:Offer received. RTP connection: 10.0.0.13:40030(40031)
    22:09:14.119 Remote SDP is set for legC:27.1
    22:09:14.119 [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:10@10.0.0.2:5060]
    22:09:14.103 [CM503001]: Call(27): Incoming call from Ext.10 to <sip:958@10.0.0.2:5060>
    22:09:14.103 [CM500002]: Info on incoming INVITE:
    INVITE sip:958@10.0.0.2:5060 SIP/2.0
    Via: SIP/2.0/UDP 10.0.0.13:54146;branch=z9hG4bK-d8754z-4a6002196b511941-1---d8754z-;rport=54146
    Max-Forwards: 70
    Contact: <sip:10@10.0.0.13:54146;rinstance=0f20ad8c59f0f20a>
    To: <sip:958@10.0.0.2:5060>
    From: "Brian Corbett"<sip:10@10.0.0.2:5060>;tag=ef789136
    Call-ID: N2FhZjA5Y2MxNWQ2YTkxYzkwZTU5NTc4MjI3ZjNhZDM.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",nonce="414d535c031b655977:5828f85f2d6a3859f19b8926ab1a2a61",uri="sip:958@10.0.0.2:5060",response="2c39cdedbd74391fd0356305bade7dd0",algorithm=MD5
    Supported: replaces
    User-Agent: 3CXPhone 5.0.14900.0
    Content-Length: 0
     
  2. bcorbett

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    Also, here is a log of an incoming call.

    22:29:41.228 [CM503008]: Call(28): Call is terminated
    22:29:36.338 Session 762 of leg C:28.1 is confirmed
    22:29:36.228 Currently active calls - 1: [28]
    22:29:35.744 [CM503007]: Call(28): Device joined: sip:10@10.0.0.13:54146;rinstance=0f20ad8c59f0f20a
    22:29:35.728 [CM503007]: Call(28): Device joined: sip:+13157552039@ims.westelcom.com:5060
    22:29:35.728 [MS210003] C:28.1:Answer provided. Connection(transcoding mode[unsecure]):184.x.x.86:60323(60324)
    22:29:35.728 [MS210001] C:28.2:Answer received. RTP connection[unsecure]: 10.0.0.13:40038(40039)
    22:29:35.713 Remote SDP is set for legC:28.2
    22:29:30.166 [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:10@10.0.0.2:5060]
    22:29:30.166 [CM503002]: Call(28): Alerting sip:10@10.0.0.13:54146;rinstance=0f20ad8c59f0f20a
    22:29:30.025 [CM503025]: Call(28): Calling Ext:Ext.10@[Dev:sip:10@10.0.0.13:54146;rinstance=0f20ad8c59f0f20a]
    22:29:30.025 [MS210002] C:28.2:Offer provided. Connection(transcoding mode): 10.0.0.2:7062(7063)
    22:29:29.978 [CM503004]: Call(28): Route 1: Ext:Ext.10@[Dev:sip:10@10.0.0.13:54146;rinstance=0f20ad8c59f0f20a]
    22:29:29.978 [CM503010]: Making route(s) to <sip:10@10.0.0.2:5060>
    22:29:29.978 [MS210000] C:28.1:Offer received. RTP connection: 64.19.64.234:32458(32459)
    22:29:29.978 Remote SDP is set for legC:28.1
    22:29:29.978 [CM505003]: Provider:[13157552039] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Alcatel-Lucent-HPSS v3.0.3] PBX contact: [sip:+13157552039@184.x.x.86:5060]
    22:29:29.963 [CM503001]: Call(28): Incoming call from 3157670075@(Ln.10000@13157552039) to <sip:10@10.0.0.2:5060>
    22:29:29.713 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:10
    22:29:29.713 Looking for inbound target: called=+13157779998; caller=3157670075
    22:29:29.713 [CM500002]: Info on incoming INVITE:
    INVITE sip:+13157552039@192.168.254.253:5060;rinstance=52168ee769d8c8e1 SIP/2.0
    Via: SIP/2.0/UDP 64.19.64.234:5060;branch=z9hG4bK1e59kd004o10kcg2t101.1
    Max-Forwards: 67
    Contact: <sip:3157670075@64.19.64.234:5060;transport=udp;ue-addr=pcsf-stdn.imsgroup0-000.fs1.ims.westelcom.com>
    To: <sip:+13157779998@10.10.49.73;user=phone>
    From: "Unavailable"<sip:3157670075@ims.westelcom.com;user=phone>;tag=4cb5513f-1292556401216227-gm-pt-lucentPCSF-015882
    Call-ID: LU-1292556401216219@imsgroup0-000.fs1.ims.westelcom.com
    CSeq: 1 INVITE
    Expires: 120
    Allow: INVITE, BYE, REGISTER, ACK, OPTIONS, CANCEL, SUBSCRIBE, NOTIFY, PRACK, INFO, REFER
    Supported: 100rel
    User-Agent: Alcatel-Lucent-HPSS v3.0.3
    Request-Disposition: no-fork
    P-Asserted-Identity: "Unavailable" <sip:3157670075@ims.westelcom.com;user=phone>
    P-Called-Party-ID: <sip:+13157552039;rn=+13157779998;npdi@ims.westelcom.com;user=phone>
    Content-Length: 0
     
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