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Can't dial PBX Extensions

Discussion in '3CX Phone System - General' started by jimbob, Nov 6, 2009.

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  1. jimbob

    Jul 3, 2009
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    This is my first attempt at VoIP and I'm sure I've overlooked something.

    I have a 3CX system setup with a few softphones, and also a Patton 4114 Smartnode. I have an extension from our PBX fed into the first FXO port. ( Extension 1000 on our PBX)

    From another PBX extension I can dial 1000 and get the softphone to ring that is setup in the PSTN forwarding rules. I cannot however dial from the softphone to a PBX extension. Nor can I dial 9 to get an outside line on the PBX.

    Any help would be greatly appreciated.

    Thanks much,
  2. igor.snezhko

    igor.snezhko Active Member

    Jan 7, 2008
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    You have to study manual and some VoIP How-to.
    1. PSTN rules not usable when calling from extension to extension
    2. You cannot receive outside line when you dialing 9 (this is not applicable to VoIP PBX)
    3. FXO ports must be connected to Trunks, but not to extensions.
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