Can't do calls. Can't recieve them - Upgrade from v.3 to v.8

Discussion in '3CX Phone System - General' started by juanb, Feb 25, 2010.

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  1. juanb

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    Hi!

    I upgraded to the last version of non commercial 3CX version.

    I have configured my IP soft phones, as also my SPA 941

    I had some VOIP lines from a german provider, and also some lines from one in Argentina

    But the problem comes with the argentinian lines. I think I configured everything like I had, but I always get busy with the arg lines. And I can't do any calls trough them.

    The log I get

    16:06:49.690 [CM503020]: Normal call termination. Reason: Terminated
    16:06:49.690 [CM503016]: Call(6): Attempt to reach <sip:901147803854@192.168.1.6> failed. Reason: Reason Unknown
    16:06:49.690 [CM503003]: Call(6): Call to sip:01147803854@provider.net:5060 has failed; Cause: 405 Method not allowed; warning: Noisy feedback tells: pid=27329 req_src_ip=190.244.116.94 req_src_port=5060 in_uri=sip:01147803854@provider.net:5060 out_uri=sip:01147803854@provider.net:5060 via_cnt==1; from IP:XXX.XXX.XXX.XX:5060
    16:06:49.565 [CM503025]: Call(6): Calling VoIPline:01147803854@(Ln.10004@53529300)@[Dev:sip:1153529300@provider.net:5060]
    16:06:49.268 [CM503003]: Call(6): Call to sip:01147803854@provider.net:5060 has failed; Cause: 405 Method not allowed; warning: Noisy feedback tells: pid=27328 req_src_ip=190.244.116.94 req_src_port=5060 in_uri=sip:01147803854@provider.net:5060 out_uri=sip:01147803854@provider.net:5060 via_cnt==1; from IP:XXX.XXX.XXX.XX:5060
    16:06:49.206 [CM503025]: Call(6): Calling VoIPline:01147803854@(Ln.10003@53529301)@[Dev:sip:1153529301@provider.net:5060]
    16:06:49.159 [CM503004]: Call(6): Route 2: VoIPline:01147803854@(Ln.10004@53529300)@[Dev:sip:1153529300@provider.net:5060]
    16:06:49.159 [CM503004]: Call(6): Route 1: VoIPline:01147803854@(Ln.10003@53529301)@[Dev:sip:1153529301@provider.net:5060]
    16:06:49.159 [CM503010]: Making route(s) to <sip:901147803854@192.168.1.6>
    16:06:49.159 [CM505001]: Ext.109: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sipura/SPA941-4.1.8] PBX contact: [sip:109@192.168.1.6:5060]
    16:06:49.159 [CM503001]: Call(6): Incoming call from Ext.109 to <sip:901147803854@192.168.1.6>

    I can do calls with the german lines. So I think it is not a router problem

    Any ideas?
     
  2. juanb

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    Thanks. The problem is that provider.net doesn't like to give support with people that do not use their Linksys Gateway :x

    The only think they say is that on their side everythink is working fine. And so was it on my side before upgrading!

    Any ideas?

    Thanks!
     
  3. SY

    SY Well-Known Member
    3CX Support

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    I've deleted my previous post, sorry for the "confuse"
    The straight answer is: We have no any clues to resolve "Cause: 405 Method not allowed" response received from "provider.net".
     
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  4. leejor

    leejor Well-Known Member

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    I'm wondering if it has something to do with the User Agent info that is being sent to them. You can change that to "fool" them into thinking you are using a Linksys gateway. You may need to know which one they want you to be using.

    Here is a link to a series of posts on how to change that info. It arose when it was discovered that SipPhone had blacklisted 3CX from registering with them.

    http://www.3cx.com/forums/help-with-sipphone-com-not-registering-3254.html

    You could put in something like "SPA3102-5.1.7(GW)" , one of the user agents for a SPA3102 gateway.
    If you do a search for "Sip User Agents" on the net you will come up with a number you can try.
     
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