Can't download service packs

Discussion in '3CX Phone System - General' started by dcline97, Jun 14, 2015.

Thread Status:
Not open for further replies.
  1. dcline97

    Joined:
    Jan 21, 2010
    Messages:
    20
    Likes Received:
    0
    I am running V12 and when I try to download and apply the latest service pack it tells me my maintenance has expired, but it hasn't. Is this related to the change top SHA2 certificates and if so how do I get the "patch" to upgrade 3CX to use SHA2?

    Dave
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,064
    Likes Received:
    58
    I suspect that as long as the system "thinks" the maintenance has expired, then it is frozen.

    You should look at the activation page to get the system's understanding on your status. If you are certain that the maintenance is still valid, then you can try and reactivate the license which should then validate with 3CX and reset to the valid status and show the new expiration date.

    If the condition remains expired, then you should contact the reseller who renewed or 3CX if you renewed directly with them.

    3CX has elected to provide a free upgrade for V12 users to get to V12.5 for those whose maintenance has expired. This will get you around the certificate issue, but once done you will still be frozen at this level. You will need to do a back-up of your current system, uninstall the V12, download and install V12.5 and then restore. I think this month is the final month of the offer. I just upgraded a "new inherited" client last week who was in the same position as you.
     
Thread Status:
Not open for further replies.