Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Can't forward calls to Skype?

Discussion in '3CX Phone System - General' started by mobidutch, May 6, 2010.

Thread Status:
Not open for further replies.
  1. mobidutch

    Joined:
    Feb 6, 2010
    Messages:
    26
    Likes Received:
    0
    I use a Cisco IP phone with 2 extensions registered on my 3CX server:

    10: VoIP line registered with CallCentric
    20: Skype line registered with my Skype user ID ('myskypeID')

    Line 10 works perfectly, both for incoming and outgoing calls. Calling Skype IDs using the Skype gateway works perfectly as well, with this approach:
    - I dial Skype IDs from my Cisco phone using a directory
    - Each Skype ID in my directory has a prefix of "#", followed by the actual Skype User ID
    - I have an outbound rule that sends all 'numbers' starting with "#" to the Skype route, after first stripping the "#".

    My problem starts when I try to forward calls received on extension 10 to my personal Skype ID. I don't want to forward calls to extension 20, because then it rings on my local Cisco phone only. I want the call to be forwarded to Skype itself, so that it rings in any Skype client I have open anywhere. I created a "Simple" forward rule on extension 10:
    - Forward ALL calls to external number #myskypeID

    But this fails saying that the number is unavailable. What am I missing? The log says:

    Code:
    11:49:01.230  [CM503020]: Normal call termination. Reason: Not available
    11:49:01.230  [CM503016]: Call(13): Attempt to reach <sip:10@192.168.22.3:5060> failed. Reason: Temporarily Unavailable
    11:49:01.214  [CM503003]: Call(13): Call to sip:myskypeID@127.0.0.1:6060 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6060
    11:49:01.214  [CM505002]: Gateway:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.9919.0] PBX contact: [sip:10020@127.0.0.1:5060]
    11:49:01.074  [CM503025]: Call(13): Calling PSTNline:myskypeID@(Ln.10020@Skype)@[Dev:sip:10020@127.0.0.1:6060;rinstance=f6aaee3860652913]
    11:49:01.058  [CM503004]: Call(13): Route 1: PSTNline:myskypeID@(Ln.10020@Skype)@[Dev:sip:10020@127.0.0.1:6060;rinstance=f6aaee3860652913]
    11:49:01.011  [CM505003]: Provider:[CallCentric - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:17771234567@70.240.170.100:5060]
    11:49:01.011  [CM503001]: Call(13): Incoming call from 19791234567@(Ln.10010@CallCentric - US) to <sip:10@192.168.22.3:5060>
     
  2. mobidutch

    Joined:
    Feb 6, 2010
    Messages:
    26
    Likes Received:
    0
    Never mind...I think I know what the problem is...the Skype gateway is using the same account as the one I'm forwarding calls to, hence it is busy. I probably need to use a different Skype account to forward calls. I'll give that a shot.
     
Thread Status:
Not open for further replies.