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Cant Forward Callsfrom external callers to external number.

Discussion in '3CX Phone System - General' started by jody7734, Jul 12, 2012.

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  1. jody7734

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    I'm trying to forward to cell phones when out off the office. External calls to the forwarded extension go to slow busy, works fine when calling from internal extensions. Here is the 3cx log:

    11:25:32.828 [CM503020]: Normal call termination. Reason: Server Failure
    11:25:32.828 [CM503016]: Call(12): Attempt to reach "5165"<sip:5165@127.0.0.1:5060> failed. Reason: Not Implemented
    11:25:32.828 [CM503003]: Call(12): Call to sip:12107973044@127.0.0.1:5066 has failed; Cause: 488 Not Acceptable Here; from IP:127.0.0.1:5066
    11:25:32.546 [CM503025]: Call(12): Calling Unknown:12107973044@(Ln.10000@Sangoma)@[Dev:sip:10000@127.0.0.1:5066]
    11:25:32.484 [CM503004]: Call(12): Route 1: Unknown:12107973044@(Ln.10000@Sangoma)@[Dev:sip:10000@127.0.0.1:5066]
    11:25:32.484 [CM503010]: Making route(s) to "5165"<sip:5165@127.0.0.1:5060>
    11:25:32.484 [CM505001]: Ext.2103088800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Netborder Express Gateway/2.1.8] PBX contact: [sip:21037887700@127.0.0.1:5060]
    11:25:32.484 [CM503001]: Call(12): Incoming call from Sip.21037887700 to "5165"<sip:5165@127.0.0.1:5060>
     
  2. leejor

    leejor Well-Known Member

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    Re: Cant Forward Callsfrom external callers to external numb

    I'm going to assume that the Sangoma is a card in the machine running 3CX, given that there is no separate IP shown for it.

    This would seem to indicate that the number, (or perhaps the SIP headers?) are not going to work. You do have a second trunk available for the call? How is the first call coming in, through the same card, or a direct SIP call? I've seen issues in the past, with the dealing of direct SIP calls.
     
  3. jody7734

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    Re: Cant Forward Callsfrom external callers to external numb

    Yes the sangoma card is in the same server running netborder
     
  4. jody7734

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    Re: Cant Forward Callsfrom external callers to external numb

    Sorry posted too quick.

    Yes, I have a sangoma card int he same server and a full Pri (23 channels) connected to it. Calls are coming in through the sangoma.
     
  5. leejor

    leejor Well-Known Member

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    Re: Cant Forward Callsfrom external callers to external numb

    Off hand then, it would appear that the Sangoma is not happy with something (the number, or SIP header) and is telling you...
    You may want to compare, a 3CX log of a call that completes (internal to external, and the one you posted. That may give you a clue as to the difference, but if it is a SIP header issue, then probably not.
     
  6. craigreilly

    craigreilly Well-Known Member

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    Re: Cant Forward Callsfrom external callers to external numb

    do you perhaps use a "dial 9" rule in your setup for outbound calls that are not being used in these that are not working?
     
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  7. jody7734

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    Re: Cant Forward Callsfrom external callers to external numb

    I have a dial 9 rule and my forwarding number has a leading 9.
     
  8. leejor

    leejor Well-Known Member

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    Re: Cant Forward Callsfrom external callers to external numb

    Could it be something to do with the Caller ID difference (internal/external), being rejected by the PRI trunk provider, as passed to the gateway?
     
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