Can't hear other person with 7940

Discussion in '3CX Phone System - General' started by chronos, Jan 27, 2008.

  1. chronos

    Joined:
    Jan 27, 2008
    Messages:
    1
    Likes Received:
    0
    Hi,

    I have 3cx system running on 10.0.10.101. I have several voip users in two other buildings as 10.0.90.x. and also 10.0.70.x. When I use the 3cx VoIP Client softphone, everything works fine and all is well. When I use my 7940 (10.0.10.105) and I call anyone in 10.0.10.101, it is also fine. But when I call or receive a call from 10.0.90.x or 10.0.70.x on the 7940, they can hear me but I can't hear them.

    Here is the log:

    1002@10.0.10.105 is the Cisco 7940
    1000@10.0.10.101 is the 3cx softphone
    1001@10.0.90.100 is another 3cx softphone.

    12:10:06.826 Call::Terminate [CM503008]: Call(5): Call is terminated
    12:10:06.826 Call::Terminate [CM503008]: Call(5): Call is terminated
    12:09:57.764 CallCtrl::eek:nLegConnected [CM503007]: Call(5): Device joined: sip:1001@10.0.90.100:5070;rinstance=061bea70ea2c5614
    12:09:57.764 CallCtrl::eek:nLegConnected [CM503007]: Call(5): Device joined: sip:1002@10.0.10.105:5060;transport=udp
    12:09:54.530 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(5): Calling: Ext:1001@[Dev:sip:1001@10.0.90.100:5070;rinstance=061bea70ea2c5614]
    12:09:54.498 CallCtrl::eek:nIncomingCall [CM503001]: Call(5): Incoming call from Ext.1002 to [sip:1001@10.0.10.101]
    12:09:38.311 Call::Terminate [CM503008]: Call(4): Call is terminated
    12:09:38.311 Call::Terminate [CM503008]: Call(4): Call is terminated
    12:09:20.170 CallCtrl::eek:nLegConnected [CM503007]: Call(4): Device joined: sip:1001@10.0.90.100:5070;rinstance=061bea70ea2c5614
    12:09:20.155 CallCtrl::eek:nLegConnected [CM503007]: Call(4): Device joined: sip:1000@127.0.0.1:5070;rinstance=cc49a167e306c452
    12:09:15.326 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(4): Calling: Ext:1001@[Dev:sip:1001@10.0.90.100:5070;rinstance=061bea70ea2c5614]
    12:09:15.155 CallCtrl::eek:nIncomingCall [CM503001]: Call(4): Incoming call from Ext.1000 to [sip:1001@10.0.10.101:5060]
    12:08:19.061 Call::Terminate [CM503008]: Call(3): Call is terminated
    12:08:19.061 Call::Terminate [CM503008]: Call(3): Call is terminated
    12:08:14.248 CallCtrl::eek:nLegConnected [CM503007]: Call(3): Device joined: sip:1002@10.0.10.105:5060;transport=udp
    12:08:14.186 CallCtrl::eek:nLegConnected [CM503007]: Call(3): Device joined: sip:1000@127.0.0.1:5070;rinstance=cc49a167e306c452
    12:08:12.701 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(3): Calling: Ext:1002@[Dev:sip:1002@10.0.10.105:5060;transport=udp]
    12:08:12.639 CallCtrl::eek:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.1000 to [sip:1002@10.0.10.101:5060]

    So basically:

    1001 <-> 1000 Works great
    1001 <-> 1002 Works great
    1002 <-> 1001 Only 1001 can hear me, I can't hear them.

    Thanks for the help!
     
  2. matthijsolislagers

    matthijsolislagers New Member

    Joined:
    Jan 22, 2008
    Messages:
    140
    Likes Received:
    0
    A assume your Cisco phone is in another subnet. What is in between? A Cisco router?

    It might be that your 3CX system thinks the Cisco phone is an external phone. How did you configure the SIP server in your Cisco phone? With an FQDN or an IP adress? If you entered the FQDN please try the IP adress. That worked for me.
     

Share This Page