Can't log in to webmeeting admin to delete user

Discussion in '3CX Phone System - General' started by witenoize, Jun 26, 2015.

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  1. witenoize

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    I am trying to delete a user on 12.5 SP1, who was automatically registered with webmeeting. The system won't let me delete the user until he is removed from webmeeting, but I cannot log in to the admin area to remove him.

    Based on the comments on the board and my own previous experience this seems like a no-brainer bug that should be taken care of asap (are you listening Nick?).

    Unfortunately when I try to log in to the "account management" area of webmeetingr, I am receiving an error "WC Server responded with the following error: Portal expired."

    I have tried de-activating webmeeting but it still won;t let me delete the user. I have reactivated and still no luck.

    Any suggestions short of the dreaded re-install?
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Kindly open a support ticket in Webmeeting department so that we can help on this matter.
     
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  3. witenoize

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    Thanks but I do not wish to purchase a support plan for this one issue.
    Is there no one else who has experienced this? Any guidance would be much appreciated.
     
  4. witenoize

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    I've uninstalled and re-installed and still i am unable to access the webmeeting admin area.
     
  5. phil.wade

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    I'm having the same problem. where does one login to delete users?
     
  6. craigreilly

    craigreilly Well-Known Member

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    doesn't this just happen in the 3cx console?
     
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  7. phil.wade

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    [​IMG]

    seems all settings have been lost during upgrades over the past year.

    is there a web portal listing users?
     
  8. Charles_3CX

    Charles_3CX New Member
    3CX Support

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    Hi, You can simply create a new extension with a completely new email address, that has not been used before and create a new portal. Other than this you will have to create a support call through 3CX Support to reset your account.
     
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  9. witenoize

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    I reached out to webmeeting support and they were able to reset my password.
    Initially this did nothing and I still received the same error "incorrect password" message.
    Charles' suggestion to create a new extension did not work either.
    I was finally able to log in after digging into my user extension rights and manually assigning every right I could.
    I do not see how to change the webadmin password from the new one that was provided by 3cx support.
    Any ideas?
     
  10. Charles_3CX

    Charles_3CX New Member
    3CX Support

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    Hi Kindly open a support ticket in Webmeeting department so that we can help on this matter. You can if you like create a new portal otherwise our web meeting team will need to do this for you.
     
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