cant make calls from external VoIP Phone

Discussion in '3CX Phone System - General' started by teh_spartan, Sep 3, 2010.

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  1. teh_spartan

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    i can't make calls or receive calls from an external ip. I have every port open in tcp and udp. the phone registers but it wont make the calls. this same phone works when on my internal network.
     
  2. leejor

    leejor Well-Known Member

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    Did you enabled STUN on the phone when you moved it off of the local LAN. You need to. What does the registration or a call attempt look like in the 3CX logs?
     
  3. teh_spartan

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    I should probably make this clear, the calls i am trying to make are between extensions. because I don't have a PTSN device yet

    what should my STUN settings look like?

    the log looks like this.

    it also fails when i am using the server domain (http://www.mydomain.com) instead of the local ip (192.168.xxx.xxx) on my phone

    17:17:46.453 [CM502001]: Source info: From: "Derek's iPhone"<sip:101@(www.mydomain.com)>;tag=35E15679B31452C163CB1C84EACF393D<sip:100@(www.mydomain.com)>

    17:17:46.453 [CM503013]: Call(34): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 100@(www.mydomain.com) tid=AkgNRGYSyLqKECLk cseq=INVITE contact=101@(192.168.xxx.xxx):49696 / 2 from(wire)

    my settings look like this (I censored out the server information)
    [​IMG][​IMG]
     
  4. teh_spartan

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    i am sorry i didn't see that this was only for v9 with video my bad i will just repost in the right forum.
    :oops:
     
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