Can't make external calls

Discussion in '3CX Phone System - General' started by daniboa, Mar 1, 2007.

  1. daniboa

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    Hi again....after days of testing and Firewall/NAT configuration, at the end I can receive calls from external PSTN lines.
    But there is the big problem as in the subject....I can't make external calls!!! I think the PBX it's not using the outbound rules. I tried with 2 rules, one with numbers starting with 0 and another starting with 9. The log is the below:
    01:48:01.156 StratInOut::eek:nCancel: Call from Ext.101 to 9????????? has been terminated
    01:48:00.062 CallConf::eek:nIncoming: Incoming call from Ext.101 to sip:9??????????@192.168.1.10
    and x-lite softphone is beeping and telling: Call Failed: Temporarily Unavailable
    and Grandstream phone is giving error 480....

    HELP!!!!
    I already lost all my hair!!!
     
  2. archie

    archie Well-Known Member
    3CX Staff

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    Please, provide our support with more detailed logs. Contact them if you need details how to do that.
     
  3. snail945

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    Same error

    Hi. i am getting the same error as this user. i have posted my history in another ticket, under my account.

    My setup:
    3CX Phone System v2.0.1361.0
    Grandstream 2000 phones
    Broadvoice SIP provider

    Simple setup. All phoens register the 480 error and logs below:
    Time Action Call ID Call source Call destination Message

    Time Message
    14:54:02.082 StratInOut::eek:nCancel: Call from Ext.711 to 15108680845 has been terminated
    14:54:01.692 CallConf::eek:nIncoming: Incoming call from Ext.711 to sip:915108680845@192.168.50.9



    Have never been able to make an outbound call. Have read the manual cover to cover numerous times.
     
  4. Anonymous

    Anonymous Guest

    Making a external call using the same SIP port to receive the call at the same time will not work.

    If you want to do that you need to specifiy multiple SIP ports.
     
  5. dekatech

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    Similar to an issue I had

    See if this thread gives you any help

    http://www.3cx.com/forums/viewtopic.php?t=979&highlight=simultaneous+calls

    Travis
     
  6. wkdown

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    I currently have a GXP-2000 (ex 100), a HT488 (ext 101), and my PSTN line (ext 102). I can make internal calls (100 <-> 101), and I can receive incoming calls ( cellphone -> 100 ), but I cannot make outgoing calls ( 100 -> cellphone).

    When I dial "102", the PSTN extention, I get the 480 error code. Here is my log:

    Code:
    CallConf::onIncoming [CM103002] Call(46): Incoming call from 100 (Ext.100) to sip:102@192.168.0.109
    StratInOut::initialize [CM004003] Call(46): Can't call external line DN
    CallConf::onIncoming [CM003002] Call(46): Destination not available for call from sip:100@192.168.0.109 to sip:102@192.168.0.109
    
     
  7. archie

    archie Well-Known Member
    3CX Staff

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    PSTN line should not be an extension. It should be a line. Define PSTN gateway and line on it, than define outbound rule, and all will work.
     
  8. wkdown

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    Ok, I used the wrong word. 102 is the PSTN external line. I made an Outgoing Call rule that external calls dial "9" first. Well now instead of the 480 error, I get "403 FORBIDDEN Your request is not alloweded" (improper English included lol)

    Maybe I have to set some kind of permissions somewhere? I am 99% positive the passwords for both the extension and the PSTN line match, but I am told by the log they do not.

    11:16:29.953 CallConf::Rejected [CM103005] Call(56) is rejected: Invalid password provided
    11:16:29.953 StratInOut::eek:nCancel [CM104008] Call(56): Call from Ext.100 to [number removed] terminated; cause: 403 Invalid password provided; from IP:192.168.0.109
    11:16:29.859 AuthMgr::eek:nAuthFailure [CM101000] Registration request from sip:100@192.168.0.109:5060 failed. Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    11:16:29.859 AuthMgr::requestCredential [CM001005] Message SipReq: INVITE [number removed]@192.168.0.109:5060 tid=d0172f452c553f40 cseq=INVITE contact=100@192.168.0.109:5060 / 2 from(wire) failed authentication!
    11:16:29.859 AuthMgr::requestCredential [CM001001] Authentication ID for CfgExt:100 doesn't match provided: 10000 vs 100
    11:16:29.437 AuthMgr::eek:nAuthFailure [CM101000] Registration request from sip:100@192.168.0.109:5060 failed. Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    11:16:29.437 AuthMgr::requestCredential [CM001005] Message SipReq: INVITE [number removed]@192.168.0.109:5060 tid=96327930002da379 cseq=INVITE contact=100@192.168.0.109:5060 / 2 from(wire) failed authentication!
    11:16:29.437 AuthMgr::requestCredential [CM001001] Authentication ID for CfgExt:100 doesn't match provided: 10000 vs 100
    11:16:29.031 CallConf::eek:nIncoming [CM103002] Call(56): Incoming call from 100 (Ext.100) to sip:[number removed]@192.168.0.109
     
  9. cjammer

    cjammer New Member

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    Make sure you have the correct UID and Password in the FXO and FXS ports.

    FXO is the phone line and FXS is the Phone set.

    Double check that and then also go back to the 3cx console and re-key the passwords. Once I check all my UID and Pw It worked fine.
     

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