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i have setup 3CX as a test as we want a windows based PBX and we are using a UK provider called Gradwell.com.
They do not register SIP trunks and also you have to have 1 trunk for inbound and 1 for outbound. I have set these up with the appropriate (i think) rules and I cannot make or receive calls!
log:
I have set the Gradwell trunk to not register but it wont let me make calls. I am using a Grandstream Handytone-488 with a PSTN phone connected to make calls.
When it says: 'PSTN access unavailable for current account' why is it trying to use PSTN when in the outbound rules, it should only use VoIP as their isn't a PSTN connection!
Please help!
Thanks
Hcuk
They do not register SIP trunks and also you have to have 1 trunk for inbound and 1 for outbound. I have set these up with the appropriate (i think) rules and I cannot make or receive calls!
log:
16:22:53.227 CallConf:nIncoming [CM003002] Call(11): Destination not available for call from sip:[email protected] to sip:[email protected]
16:22:53.227 CallConf::Rejected [CM103005] Call(11) is rejected: Destination does not exist, or is not registered
16:22:53.196 CallConf:nIncoming [CM103002] Call(11): Incoming call from 501 (Ext.501) to sip:[email protected]
16:18:25.292 CallConf:nIncoming [CM003002] Call(10): Destination not available for call from sip:[email protected] to sip:[email protected]
16:18:25.292 CallConf::Rejected [CM103005] Call(10) is rejected: Destination does not exist, or is not registered
16:18:25.245 CallConf:nIncoming [CM103002] Call(10): Incoming call from 501 (Ext.501) to sip:[email protected]
09:59:17.718 CallConf:nIncoming [CM003002] Call(9): Destination not available for call from sip:[email protected] to sip:[email protected]
09:59:17.718 CallConf::Rejected [CM103005] Call(9) is rejected: Destination does not exist, or is not registered
09:59:17.578 CallConf:nIncoming [CM103002] Call(9): Incoming call from 501 (Ext.501) to sip:[email protected]
13:20:04.741 StunClient:rocess [CM115002] STUN resolved external IP=xxx.xxx.xxx.xxx:5060 by server 64.69.76.23
13:00:04.202 StunClient:rocess [CM215001] STUN failed to resolve external IP using server 64.69.76.23
09:59:56.599 StunClient:rocess [CM115002] STUN resolved external IP=xxx.xxx.xxx.xxx:5060 by server 64.69.76.23
09:39:56.091 StunClient:rocess [CM215001] STUN failed to resolve external IP using server 64.69.76.23
14:08:22.773 CallConf:nIncoming [CM003002] Call(8): Destination not available for call from sip:[email protected] to sip:[email protected]
14:08:22.773 CallConf::Rejected [CM103005] Call(8) is rejected: Destination does not exist, or is not registered
14:08:22.742 CallConf:nIncoming [CM103002] Call(8): Incoming call from 501 (Ext.501) to sip:[email protected]
14:02:10.927 CallConf:nIncoming [CM003002] Call(7): Destination not available for call from sip:[email protected] to sip:[email protected]
14:02:10.927 CallConf::Rejected [CM103005] Call(7) is rejected: Destination does not exist, or is not registered
14:02:10.896 CallConf:nIncoming [CM103002] Call(7): Incoming call from 501 (Ext.501) to sip:[email protected]
13:54:47.640 CallConf::Rejected [CM103005] Call(6) is rejected: PSTN access unavailable for current account
13:54:47.640 StratInOut:nCancel [CM104008] Call(6): Call from Ext.501 to xxxxxxxxxxx terminated; cause: 500 PSTN access unavailable for current account; warning: Noisy feedback tells: pid=10352 req_src_ip=194.165.60.134 req_src_port=5082 in_uri=sip:[email protected]:5060 out_uri=sip:[email protected]:5060 via_cnt==1; from IP:194.165.60.134
13:54:47.296 CallConf:nIncoming [CM103002] Call(6): Incoming call from 501 (Ext.501) to sip:[email protected]
13:54:34.872 ClientRegs:nFailure [CM113010] Next registration will be attempted in 10 minutes
13:54:34.872 ClientRegs:nFailure [CM113006] Registration of sip:[email protected] has failed; reason=Unauthorized
13:54:34.482 ExtLine::Register [CM110004] Send registration for <sip:[email protected]>
13:54:34.482 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='Gradwell - Out'
13:43:52.527 CallConf::Rejected [CM103005] Call(5) is rejected: PSTN access unavailable for current account
13:43:52.527 StratInOut:nCancel [CM104008] Call(5): Call from Ext.501 to xxxxxxxxxxx terminated; cause: 500 PSTN access unavailable for current account; warning: Noisy feedback tells: pid=10352 req_src_ip=194.165.60.134 req_src_port=5082 in_uri=sip:[email protected]:5060 out_uri=sip:[email protected]:5060 via_cnt==1; from IP:194.165.60.134
13:43:52.152 CallConf:nIncoming [CM103002] Call(5): Incoming call from 501 (Ext.501) to sip:[email protected]
12:00:49.851 CallConf::Rejected [CM103005] Call(4) is rejected: PSTN access unavailable for current account
12:00:49.851 StratInOut:nCancel [CM104008] Call(4): Call from Ext.501 to xxxxxxxxxxx terminated; cause: 500 PSTN access unavailable for current account; warning: Noisy feedback tells: pid=10351 req_src_ip=xxx.xxx.xxx.xxx req_src_port=5060 in_uri=sip:[email protected]:5060 out_uri=sip:[email protected]:5060 via_cnt==1; from IP:193.111.200.56
12:00:49.477 CallConf:nIncoming [CM103002] Call(4): Incoming call from 501 (Ext.501) to sip:[email protected]
11:58:51.793 CallConf::Rejected [CM103005] Call(3) is rejected: PSTN access unavailable for current account
11:58:51.793 StratInOut:nCancel [CM104008] Call(3): Call from Ext.501 to xxxxxxxxxxx terminated; cause: 500 PSTN access unavailable for current account; warning: Noisy feedback tells: pid=10353 req_src_ip=xxx.xxx.xxx.xxx req_src_port=5060 in_uri=sip:[email protected]:5060 out_uri=sip:[email protected]:5060 via_cnt==1; from IP:193.111.200.56
11:58:51.310 CallConf:nIncoming [CM103002] Call(3): Incoming call from 501 (Ext.501) to sip:[email protected]
11:57:05.282 ClientRegs:nFailure [CM113010] Next registration will be attempted in 10 minutes
11:57:05.282 ClientRegs:nFailure [CM113006] Registration of sip:[email protected] has failed; reason=Unauthorized
11:57:04.750 ExtLine::Register [CM110004] Send registration for <sip:[email protected]>
11:57:04.750 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='Gradwell - Out'
11:56:09.375 DBUpdateListener [CM100006] Unregistering line: DN=10000
11:51:57.068 ClientRegs:nFailure [CM113010] Next registration will be attempted in 10 minutes
11:51:57.068 ClientRegs:nFailure [CM113006] Registration of sip:[email protected] has failed; reason=Unauthorized
11:51:56.474 ExtLine::Register [CM110004] Send registration for <sip:[email protected]>
11:51:56.474 ExtLine::Register [CM110001] Use External IP for device line registration DN='10001' device='Gradwell'
11:07:41.224 ServRegs:nAdd [CM113002] Registered: Ext.501
11:07:32.902 ServRegs:nRemoveAll [CM113004] Unregistered: Ext.501
10:00:39.761 DBUpdateListener [CM100006] Unregistering line: DN=10010
10:00:39.746 DBUpdateListener [CM100006] Unregistering line: DN=10001
10:00:39.746 DBUpdateListener [CM100006] Unregistering line: DN=10000
10:00:07.346 ListenConnect [CM114000] SL: connected server:0/PHPExtension_0 at [server]/PHPExtension_0
09:58:39.640 ClientRegs:nFailure [CM113010] Next registration will be attempted in 10 minutes
09:58:39.640 ClientRegs:nFailure [CM113006] Registration of sip:[email protected] has failed; reason=Unauthorized
09:58:39.609 ClientRegs:nFailure [CM113010] Next registration will be attempted in 10 minutes
09:58:39.609 ClientRegs:nFailure [CM113006] Registration of sip:[email protected] has failed; reason=Unauthorized
09:58:39.593 ClientRegs:nFailure [CM113010] Next registration will be attempted in 10 minutes
09:58:39.593 ClientRegs:nFailure [CM113006] Registration of sip:[email protected] has failed; reason=Unauthorized
09:58:39.484 IVRConnected [CM111000] IVR Server is connected
09:58:39.484 ListenConnect [CM114000] SL: connected 101_phones:5483/IVRServer at [server]/IVRServer
09:58:39.421 ExtLine::Register [CM110004] Send registration for <sip:[email protected]>
09:58:39.421 ExtLine::Register [CM110001] Use External IP for device line registration DN='10010' device='Gradwell - Out'
09:58:39.421 ClientRegs:nFailure [CM113010] Next registration will be attempted in 10 minutes
09:58:39.421 ClientRegs:nFailure [CM113006] Registration of sip:[email protected] has failed; reason=Unauthorized
I have set the Gradwell trunk to not register but it wont let me make calls. I am using a Grandstream Handytone-488 with a PSTN phone connected to make calls.
When it says: 'PSTN access unavailable for current account' why is it trying to use PSTN when in the outbound rules, it should only use VoIP as their isn't a PSTN connection!
Please help!
Thanks
Hcuk