Can't make or receive calls!

Discussion in '3CX Phone System - General' started by Hcuk, Nov 13, 2007.

  1. Hcuk

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    i have setup 3CX as a test as we want a windows based PBX and we are using a UK provider called Gradwell.com.

    They do not register SIP trunks and also you have to have 1 trunk for inbound and 1 for outbound. I have set these up with the appropriate (i think) rules and I cannot make or receive calls!

    log:

    I have set the Gradwell trunk to not register but it wont let me make calls. I am using a Grandstream Handytone-488 with a PSTN phone connected to make calls.

    When it says: 'PSTN access unavailable for current account' why is it trying to use PSTN when in the outbound rules, it should only use VoIP as their isn't a PSTN connection!

    Please help!

    Thanks
    Hcuk
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Probably it means that you cannot call land line using this account?
     
  3. Hcuk

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    well, that's not very useful as a VoIP service then!!

    why would it generate this message if there is no PSTN connection??

    Also I don't think it's getting to the provider, there is call credit on the account so I should be able to call whom I like?!?!
     
  4. archie

    archie Well-Known Member
    3CX Support

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    Check your credentials. Provider responds with 'Unauthorized' to your attempts to register.
     
  5. Hcuk

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    this is why it doesn't register, they restrict calls by originating IP address.
     

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