cant make out going calls

Discussion in '3CX Phone System - General' started by fau013, Apr 20, 2015.

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  1. fau013

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    hi i cant make out going call. with 3cx


    error
    "dialed number does not exist"
    Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings


    what does this mean??
     
  2. lneblett

    lneblett Well-Known Member

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    Go into the 3CX management console and then check and see if the extension from which you attempted the call is registered (green). The error message you provided is indicative of an incorrect set of credentials on the phone. You will need to get the info from the system for the extension number and password and re-enter these into the phone. When the registration occurs and assuming you have the outbound rules set, you should then be able to make calls.
     
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