Solved can't make outbound calls

Discussion in '3CX Phone System - General' started by dandenson, Mar 14, 2018.

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  1. dandenson

    dandenson New Member

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    in softphone, I'm getting 'Call failed, not found'

    on T48S I'm getting 'Call failed!'

    I can make inbound calls on the sip trunk.

    Trunk expects 11 digits for US dial

    I have outbound rules for 10 digit, adding a 1 in front, 7 digits adding 1406, and 11 digits that doesn't add anything.

    I've tried removing the 1 and just sending 10 digits, no change.

    Call log says 'Not Answered'

    ext to ext calls work. inbound calls work.

    Where is my next stop on diagnosing the issue?
     
  2. netpro2

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    Check the following
    - Make sure you have route 1 set to your trunk
    - Make sure you have an extension group set
     
  3. Saqqara

    Saqqara Well-Known Member

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    what order are your outbound rules , check they are in the correct order.

    can you post a screenshoot of your rules
     
  4. leejor

    leejor Well-Known Member

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    Check that 3CX Activity Log after a failed call. That will show if one of the outbound rules was used, where the call was routed, and, if it went to your provider, if it was rejected by them, for some reason (incorrect digits?).
     
  5. dandenson

    dandenson New Member

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    ok, so this is well into the i feel stupid category. I had moved all extensions into groups and that was the issue.

    but, where is the activity log? I feel like I should have been able to track this down from something in a log.
     
  6. Saqqara

    Saqqara Well-Known Member

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    Version 15.5 it is big blue icon 'Activity Log' half way does the console

    FYI. Can remove extension group from the outbound rules - just have the rule based on the length of the number being dialled.
     
  7. Gatsh

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    Hello
    Can someone help me please, I can't make outbound call on my 3CX System. I receive all call normaly, but can not make local call.

    03/15/2018 12:04:11 PM - Call to T:Line:10000>>936560083@[Dev:sip:10000@172.17.116.205:5060] from L:3.1[Extn:2800] failed, cause: Cause: 408 Request Timeout/INVITE from local
     
    #7 Gatsh, Mar 15, 2018
    Last edited: Mar 15, 2018
  8. leejor

    leejor Well-Known Member

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    Gatsh

    You should have begun your own post, rather than hijacking someone else's, and you need to provide additional information about your particular set up.
     
  9. Gatsh

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    Sorry it's my first time in this forum. Can you help me?
     
  10. leejor

    leejor Well-Known Member

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    Gatsh

    Use the Post New Thread button to the right, above the forum, then provide as much information as possible about your system, and the issue.

    The current thread is marked "Solved"
     
  11. Gatsh

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    Ok thank you
     
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