Can't open provisioning file with 3CX app on Android

Discussion in '3CX Phone System - General' started by Peter Richardson, Apr 5, 2018.

  1. Peter Richardson

    Peter Richardson New Member

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    Screenshot_20180405-095012.png Screenshot_20180405-095140.png Screenshot_20180405-095023.png Screenshot_20180405-094217.png See attached image. 3CX not showing as an option to open the attachment from Gmail on Android 7.0 using HTC U Ultra and 3CX version 15.5.303
     
  2. jimbo59

    jimbo59 Member

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    Close the application and then click the attachment or reboot phone.
     
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  3. Saqqara

    Saqqara Active Member

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  4. Peter Richardson

    Peter Richardson New Member

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    Thanks jimbo, I tried that but no luck.
     
  5. jimbo59

    jimbo59 Member

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    Saqqara has the best idea then
     
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  6. Peter Richardson

    Peter Richardson New Member

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    Thanks Saqqara, but this requires the user to have a computer screen in front of them with the QR code showing. Users don't always have a computer available. They would also need to have their user name and password for the Web client and also the PBX url. Way too much hassle and complexity for many of my clients.

    Everyone can get an email with an attachment on their phone.
     
  7. jimbo59

    jimbo59 Member

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    I thought it was just one phone. I have no problem provisioning my android with gmail attachment
     
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  8. techclarity

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    We see this issue a lot. The workaround is to save the attachment on the phone and then open it up with an alternative File Manager from the Google Play store.
     
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  9. Peter Richardson

    Peter Richardson New Member

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    Thanks very much @techclarity this is exactly what I needed. Cheers.
     
  10. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Yep, starting a few versions ago, Google made an update for all Android devices which was downloaded automatically to everyone via the app store.

    This update contains a change that intentionally breaks the ability to open the 3cxconfig file directly with the 3CX app from their Gmail app. Due to this and the fact that the 3cxconfig file cannot be associated to the 3CX app on Android O/S, users are urged to use QR Code scanning, PNP Provisioning or download an external file manager app to open the 3cxconfig file with the 3CX app.

    Instructions for 2/3 of the above exist already on the 3CX Website. The PNP provisioning part works already since many service packs, but improvements are coming to make it even better in the future. The 3cxconfig file configuration style is old and painful and may slowly be phased out.
     
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  11. Peter Richardson

    Peter Richardson New Member

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    Thanks @LeonidasG

    What is PNP provisioning for a mobile phone?

    As mentioned earlier, QR scanning requires the user to have a computer screen in front of them with the QR code showing. Users don't always have a computer available. They would also need to have their user name and password for the Web client and also the PBX url. Way too much hassle and complexity for many of my clients. However, everyone can get an email with an attachment on their phone.

    Why would you phase out something that's so easy to implement - "send welcome email", "open email", "open attachment", done. Remember, we're building phone systems for all types of people, not just young, savvy and bright kids. Having easy options that can be understood by all types is what we need, not something that requires tech support for 30 minutes per person in the whole company.
     
  12. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    The 3CX clients can be provisioned via PnP similarly to IP phones. If a 3CX does not have any configuration and it is turned on it will send a PnP request in the network. If the server is in the same network then the client will appear under the phones tab as a new device that can be auto provisioned. You then select the client and assign it to an extension. Same as IP phones that need to be factory reset in order for PnP to work.
     
  13. Peter Richardson

    Peter Richardson New Member

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    Thanks very much @YiannisH_3CX

    Will this PnP provisioning work for a mobile phone? Android and iPhone?
     
  14. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Yes, if you can see the client as a new phone in the management console PnP provisioning will work. Just assign an extension to the client and click OK