Solved Can't pick up second call

Discussion in '3CX Phone System - General' started by Peter Richardson, May 23, 2017.

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  1. Peter Richardson

    Peter Richardson New Member

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    Hi all,

    I am having the following issue: there are 4 phones in a call group. When the first customer calls, all 4 phones ring and someone answers on the first phone. But when the second customer calls, the other 3 phones ring, but not the 4th phone because that person is still on the phone. But when that person hangs up, their phone does not ring, even though the other 3 phones are still ringing. How do I fix this? That person should be able to hang up and then pick up the incoming call.
     
  2. Panayiotis_3CX

    Panayiotis_3CX Support Team
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    Hello @Peter Richardson,

    Are the extensions in a queue? If so, what polling strategy do you use?
     
  3. Peter Richardson

    Peter Richardson New Member

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    No, the extensions are not in a queue, I haven't set up a queue and I wasn't sure if it was needed or not. Is this required for what we're trying to achieve?
     
  4. Panayiotis_3CX

    Panayiotis_3CX Support Team
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    @Peter Richardson,

    Basically yes. If I understood correctly when the extension previously talking hangs up, it is not polled if a call is already waiting. With a queue, even if your polling strategy is "Ring All" the call will go to the next available extension.
     
  5. Peter Richardson

    Peter Richardson New Member

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    So I need to have a queue in order to be able to pick up the second call from the same phone?
     
  6. Panayiotis_3CX

    Panayiotis_3CX Support Team
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  7. jbryant84

    jbryant84 New Member

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    Do you use BLFs? The phone that isn't ringing can press a blinking BLF of another extension to grab the call.
     
  8. leejor

    leejor Well-Known Member

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    What about a second line appearance (also in the same RG) on each set?
     
  9. Peter Richardson

    Peter Richardson New Member

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    Thanks for the tips everyone! I managed to get it working perfectly using call queues.
     
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