Can't play call recordings

Discussion in '3CX Phone System - General' started by IA76, Nov 13, 2013.

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  1. IA76

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    Hi

    When I try and play call call reportings from the call reporting section I get this error below when I click on play, however I can play recordings for my extension.

    You have no rights to load: c:\programdata\3cx\data\recordings\349\[mr x]_349-00966500872106_20131021183742(7).wav
    Please contact administrator.

    Under options-access all boxes are ticked and also under rights I am set as manager.

    Error log is showing this

    2013/11/13 22:53:36.110|Inf(03)| Loading data for Report: Call Logs
    2013/11/13 22:53:36.196|Inf(03)| Executing Call Logs Report Function: SELECT * from CallFlow_Report(' starttime >= ''2013-10-13 22:53:33'' AND starttime <= ''2013-11-13 22:53:33''', 'http://localhost:5000/Reports/RecordsHandler.aspx?file=')
    2013/11/13 22:53:48.848|Err(01)| User 200 has no rights for: c:\programdata\3cx\data\recordings\349\[mr x]_349-00966500872106_20131021183742(7).wav
    2013/11/13 22:54:44.546|Err(01)| User 200 has no rights for: c:\programdata\3cx\data\recordings\349\[mr x]_349-00966500872106_20131021183742(7).wav
     
  2. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

    Joined:
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    Hi IA76,

    for the current released version you cannot see other extensions' recordings unless you log into web reports with the administrator credentials. This is coming in the next service pack so please be patient for while longer. If you have any further questions or inquiries feel free to let me know.

    Best Regards
     
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