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Can't provision 3CX Phone for Windows v6.0 with 3CX Assist.

Discussion in 'Windows' started by RobKasbow, May 6, 2011.

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  1. RobKasbow

    Nov 21, 2010
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    When I download the new version of the 3CX phone for Windows 7, it does not link up with 3CX Assistant. I tried reloading 3CX Assistant with integration to the 3CX Phone for Windows 7, but it reverts back to the old version of the 3CX Phone for Windows. What am I doing wrong here?

  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Dec 12, 2008
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    Re: Can't provision 3CX Phone for Windows v6.0 with 3CX Assi

    Hi Rob
    You're doing nothing wrong - 3CXPhone vers 6 is "ver 6" only as standalone version. 3CXPhone ver 6 is not supposed to be integrated with Assistant, due to the new design/features provided by the 3CXPhoneSystem v.10 package.

    However, an "unsupported solution" to your problem is:
    - without Assistant installed, install 3CXPhone v6
    - copy somewhere its whole binary folder, C:\Program Files\3CXPhone
    - uninstall 3CXPhone v6
    - install Assistant with its "embedded" 3CXPhone v5
    - overwrite Asssistant's phone binaries folder with the one you saved earlier.

    Hope it helps
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