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Can't Receive call on external spa 942

Discussion in '3CX Phone System - General' started by maxime, Jun 11, 2009.

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  1. maxime

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    All port is open when sombedy call it ring but the line cut when i pick up the phone and i dont have voice when i call the vmail extention
     
  2. ess

    ess New Member

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    Try enabling NAT Mapping under the EXT tab.
     
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  3. maxime

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    it dont want ton register with nat

    stun is enable

    all audio on pbx is disable

    i can call on a landline or cellphone but call cut when i pick up the phone and no audio when i call the vmail extension
     
  4. ess

    ess New Member

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    what is the network setup on both ends?

    also, make sure that you have a correct value retrieved for "External IP" on the default "INFO" tab. If you do not, verify that the machine has the correct DNS information. I had the most luck using DHCP for this.
     
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  5. maxime

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    dmz on both side
     
  6. mbaltus

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    Did you set the option "PBX delivers Audio" for that extension?
    3CX will else hand-off the call to the other party, being an internal phone, a gateway or VOIP provider (i.e. let the two communicate directly instead of through 3CX).
     
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