Can't receive incoming calls

Discussion in '3CX Phone System - General' started by mikado, Aug 27, 2009.

Thread Status:
Not open for further replies.
  1. mikado

    Joined:
    Aug 7, 2009
    Messages:
    1
    Likes Received:
    0
    Hello.

    Please can someone help? This is our first 3CX installation and we're unable to receive incoming calls although we can make outgoing calls and internally everything works. We have an analogue phone line connected to a Grandstream GXW-4104 which is connected to our 3CX server on our LAN. The 3CX server is logging the following when the incoming call is made, but the call just rings and rings:


    15:23:21.902 [CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE 10000+@192.168.3.252 tid=ca967942ccb0a6f6 cseq=INVITE contact=192.168.3.253:5064 / 22683 from(wire)

    15:23:21.793 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:

    INVITE sip:10000+@192.168.3.252 SIP/2.0

    Via: SIP/2.0/UDP 192.168.3.253:5064;branch=z9hG4bKb504b8151fb61f06

    Max-Forwards: 70

    Contact: <sip:192.168.3.253:5064>

    To: <sip:10000+@192.168.3.252>

    From: "unknown"<sip:unknown@192.168.3.252>;tag=8aa69666dc63c121

    Call-ID: f390be200280a992@192.168.3.253

    CSeq: 22682 INVITE

    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK

    Supported: replaces, timer, path

    User-Agent: Grandstream GXW4104 (HW 1.1, Ch:0) 1.0.1.10

    Content-Length: 0

    15:23:21.793 [CM302001]: Authorization system can not identify source of: SipReq: INVITE 10000+@192.168.3.252 tid=b504b8151fb61f06 cseq=INVITE contact=192.168.3.253:5064 / 22682 from(wire)


    The "1000+" shown in the "To" field is set in the Unconditional Call Forward field on the Grandstream gateway as described in the configuration guide on the 3CX website.

    Any help would be much appreciated. Many thanks.
     
  2. bluetel2

    bluetel2 Member

    Joined:
    Oct 16, 2008
    Messages:
    377
    Likes Received:
    5
    hello,

    do you have make inbound rules ?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.