I tried to uninstall ver 8 from my Windows 2003 server today. Before I ran the uninstall I manually stopped the services. Maybe I shouldn't have done that because the uninstall got stuck at the point where it said "Stopping Services". I actually have it up and ran back up/restore but now in a situation where the system IVR not working and will not let me uninstall it. Apparently the uninstall had removed some files already. So when I try to run the uninstall it says "This action is valid for products that are currently installed". I was going to manually delete the files but it is tied in with a database and did not want to jack up my server. Trying to install the same version on top says to uninstall the old version before continuing. Any suggestions?