Catastrophic Failure v5.0.3648.0 following call to self.

Discussion in '3CX Phone System - General' started by BJReplay, Dec 26, 2007.

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  1. BJReplay

    BJReplay New Member

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    Here's the scenario: Called my own extension accidentally (121). Hung up and called the right extension that I'd intended to call (122). In 3CX Call Assistant and Line Status Page, my extension goes to calling, and stays calling, but the other extension fials to ring. I hang up my extension, but still shown as calling in 3CX. Other lines at my phone start to fail to register.

    I power cycle phone, but no extensions register. Other lines progressively lose registration according to Line Status Page.

    Server status page shows hundreds of entries: 09:15:18.186|.\CM_Stack.cpp(167)|Critical0|SipStack|CallMgr::Stack::thread:[CM100002]: *!* Exception detected: unknown *!*

    Attempt to stop 3CXPhoneSystem service on server - will not stop. Kill 3CXPhoneSystem.exe, and note 30 copies of postgress running. Restart 3CX Database Service (restarts smoothly), and start 3CX Phone System Service.

    It appears a call from an extension to the same extension can trigger a catastrophic failure of the server. I believe I may have seen this once before, but was unable to capture logs or anything else on that occasion.

    Code:
    09:15:05.007|.\CallCtrl.cpp(100)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(15): Incoming call from Ext.121 to <sip:121@pbx.mycompany.com.au>
    09:15:05.068|.\Extension.cpp(613)|Log2||Extension::printEndpointInfo:[CM505001]: Ext.121: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA941-5.1.8] Transport: [sip:10.10.10.40:5060]
    09:15:05.088|.\CallCtrl.cpp(285)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(15): Calling: Ext:121@[Dev:sip:121@111.222.333.444:5070]
    09:15:05.098|.\SLServer.cpp(374)|Log2|MediaServer|MediaServerReporting::SetRemoteParty:[MS210000] C:15.1:Offer received. RTP connection: 111.222.333.444:16538(16539)
    09:15:05.518|.\SLServer.cpp(374)|Log2|MediaServer|MediaServerReporting::SetRemoteParty:[MS210002] C:15.2:Offer provided. Connection(transcoding mode): 444.333.222.111:61916(61917)
    09:15:05.909|.\CallCtrl.cpp(130)|Log2||CallCtrl::onAnsweredCall:[CM503002]: Call(15): Alerting sip:121@111.222.333.444:5070
    09:15:05.909|.\Extension.cpp(613)|Log2||Extension::printEndpointInfo:[CM505001]: Ext.121: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA941-5.1.8] Transport: [sip:10.10.10.40:5060]
    09:15:05.909|.\SLServer.cpp(374)|Log2|MediaServer|MediaServerReporting::SetRemoteParty:[MS210001] C:15.2:Answer received. RTP connection: 111.222.333.444:16546(16547)
    09:15:06.009|.\CallCtrl.cpp(399)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(15): Device joined: sip:121@111.222.333.444:5070
    09:15:07.301|.\Call.cpp(567)|Log2||Call::Terminate:[CM503008]: Call(15): Call is terminated
    09:15:12.008|.\CallCtrl.cpp(100)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(16): Incoming call from Ext.121 to <sip:122@pbx.mycompany.com.au>
    09:15:12.048|.\Extension.cpp(613)|Log2||Extension::printEndpointInfo:[CM505001]: Ext.121: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA941-5.1.8] Transport: [sip:10.10.10.40:5060]
    09:15:12.048|.\CallCtrl.cpp(285)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(16): Calling: Ext:122@[Dev:sip:122@58.107.252.118:5080]
    09:15:12.078|.\SLServer.cpp(374)|Log2|MediaServer|MediaServerReporting::SetRemoteParty:[MS210000] C:16.1:Offer received. RTP connection: 111.222.333.444:16546(16547)
    09:15:12.338|.\SLServer.cpp(374)|Log2|MediaServer|MediaServerReporting::SetRemoteParty:[MS210006] C:16.2:Offer provided. Connection(by pass mode): 111.222.333.444:16546(16547)
    09:15:13.540|.\CallMgr.cpp(461)|Critical0|DUM|CallMgr::DumThread::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:15.262|.\CallMgr.cpp(461)|Critical0|DUM|CallMgr::DumThread::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:16.444|.\CM_Stack.cpp(167)|Critical0|SipStack|CallMgr::Stack::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:16.464|.\CallMgr.cpp(461)|Critical0|DUM|CallMgr::DumThread::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:16.664|.\CM_Stack.cpp(167)|Critical0|SipStack|CallMgr::Stack::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:16.714|.\CM_Stack.cpp(167)|Critical0|SipStack|CallMgr::Stack::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:16.885|.\CallMgr.cpp(461)|Critical0|DUM|CallMgr::DumThread::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:17.085|.\CM_Stack.cpp(167)|Critical0|SipStack|CallMgr::Stack::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:17.395|.\CallMgr.cpp(461)|Critical0|DUM|CallMgr::DumThread::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:17.876|.\CM_Stack.cpp(167)|Critical0|SipStack|CallMgr::Stack::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:17.976|.\CallMgr.cpp(461)|Critical0|DUM|CallMgr::DumThread::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:18.186|.\CM_Stack.cpp(167)|Critical0|SipStack|CallMgr::Stack::thread:[CM100002]: *!* Exception detected: unknown *!*
    09:15:18.186|.\CM_Stack.cpp(167)|Critical0|SipStack|CallMgr::Stack::thread:[CM100002]: *!* Exception detected: unknown *!*
     
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