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CDR - Bring back the call details

Discussion in 'Ideas' started by M_Roland, Feb 18, 2016.

  1. M_Roland

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    Feb 18, 2016
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    Hello,

    My team has developed a sales leaderboard using call data from our customer's 3CX. A portion of the leaderboard is tracking their salespeople's total duration spent on the phone with customers. On inbound calls, we were able to exclude time which the call sat on hold or separate and allocate for calls which were split amongst two or more salespeople. With the V14 SP2 the CDR available fields have beed drastically reduced and no longer include the call legs giving a Chain of extensions with no information about each individual call leg. So this analysis is unfortunately no longer possible for us to provide to our customer.

    Here is a description of our product:

    https://www.behance.net/gallery/3100574 ... -Dashboard


    This is a real burden for teams developing on top of your software. We could be giving people more reasons to use 3CX (we planned on potentially releasing a SAS version of this leaderboard). But with updates like these its undermining our ability to do this.

    Any plans on brining this information back?

    Thanks

    Michael