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CDR call time split per user

Discussion in 'Ideas' started by WintonTTG, Aug 4, 2017.

  1. WintonTTG

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    Aug 4, 2017
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    Allow call time to be split per user. When calls are answered they may get forwarded around the building several times to several operatives and departments. The system logs call times by giving all the allotted time to the last phone user.

    So rather than person 1 getting 2 minutes of time then transferring to person 2 who stays on the phone and gets 10 minutes then forwards to person 3 who finished the call and gets 2 minutes, the system is giving all 14 minutes to person 3. Can each person have their call time showing