CDR Reports Call Flow

Discussion in '3CX Phone System - General' started by qhelp, May 2, 2014.

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  1. qhelp

    May 2, 2014
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    Is there a way to track the call flow in the CDR reports? For example we are wanting the following:

    Call came in to IVR, menu option pressed to go to a queue, call went to extension 200 but wasn't answered, then call went to extension 220 and was answered.

    From what I can see in the reports it shows now the call flow for everything except the unanswered call, which shows as a separate call altogether.

    Is there a way to have the CDR reports include the unanswered call as part the total call flow?
    Also is there an easy way to show the call details including the order? I can see that in the actual database table, but not in the reports. So we would like to see the call and then all of the details in the call CDR report including the call id and the call detail ids and the order. Is this possible?

    Note: We are using version 12 with all of the service packs.

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