CFD Queue exclude option from Advance reporting

Discussion in 'Ideas' started by Goga, Jun 29, 2017.

  1. Goga

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    CFD when added in Queue make impact in advance Call Centre report.

    Right now Any call route through CFD(VAD) Queue is considered as Abandon call which then affect Reports like
    "All Queue Answered and Unanswered" , "All Queue Statistics" .

    When we take report of All Queue Statistic it get affected as total Abandon call show All call abandon which route through CFD(VAD) Queue.

    I have report this , 3CX told me they will change it to All Answered, then again Report get affected.
    CFD(VAD) is not actual Queue used by Customer.
    Because of this we have to take every time separate report for each queue.

    Please add option to exclude CFD(VAD) Queue from All report option available in Call Center report.
     
  2. FATADE FEMI

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    am interested in this, presently, my report is not accurate because of this. Looking for a way to exclude the cfd