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Change default VoiceMail Menu

Discussion in '3CX Phone System - General' started by SnelleEdje, Nov 10, 2011.

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  1. SnelleEdje

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    Hi,

    Is there a possibility to change the VoiceMail menu in V10?
    Like: A caller reaches VoiceMail of an extension and hears only the message "Leave your message after the beep", the callers leaves the message and disconnects. The message is saved.
    So no option to call another extension and no need to press zero to save the message.

    Regards,
    Edwin.
     
  2. leejor

    leejor Well-Known Member

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    There is no need to press anything, to have your message saved, the caller can just hang up after leaving it. The only option to go anywhere is to press * to go to the operator extension. If you don't use an operator, then that number can forward to a digital receptionist that can offer the caller any number of options including other extensions/departments.

    If you have any other suggestions that are not currently available then you might want to make a suggestion for future features, here...http://3cx.ideascale.com/
     
  3. SY

    SY Well-Known Member
    3CX Support

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    If caller presses # then he/she accesses additional menu which allow:
    0. to save message
    1. to repeat recording
    2. to check recorded message (then choose 0 or 1)
    It also allow user to cancel recording by dropping the call. (needs verification)

    Also, You can modify prompt of your personal voicemail box and set something what is less "didactic" than the default "Record your message then press pound or press star to contact the operator" and explain this functionality.

    Regards

    P.S. voice mail will be saved in case if caller will just dictate the message and drop the call.
     
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  4. SnelleEdje

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    Gentlemen,

    Thanks for both your replies, you are of great help. I have tested it and found out that I can make what I want to.
    Thank you very much.

    Regards,
    Edwin.
     
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