Change/differentiate ringtone external vs transfer vs intercom - 3cx v15

Discussion in '3CX Phone System - General' started by systemstech, Mar 17, 2018.

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  1. systemstech

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    We have a small office install with latest 3cx v15 and Yealink T27G phones that all ring in a group when receiving an external call. We are wondering if there is a simple way to change the ringtone when transferring calls. Currently I believe external calls and transferred called ring the same.

    The desired end result is that users can differentiate by ringtone between external calls vs transfer calls vs intercom so I'm open to suggestions if there is a simpler way.

    Thanks,
    J
     
  2. leejor

    leejor Well-Known Member

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    Came across this a while a ago when someone was trying to get distinctive ringing working on another make set.

    https://www.mcbsys.com/blog/2017/04...for-internal-extensions-with-3cx-and-yealink/

    Not certain if anything has changed since. It seems, external calls contain information in the invite that a set could make use of to determine which ring tone is used. All other calls, it seems, do not. From the sounds of it, you are already using that.

    There have been some posting in the Ideas forum, to do with distinctive ring.
     
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