I have posted this suggestion before in a different way, despite being a platinum partner it still seems to fall on deaf ears, so here it is again in a different way. First the problem: Traditional PBX s, to which most of our clients have come from, are used to pressing a button to send there group calls to somewhere else, IE answer machine etc. The 3cx will not do this without a bodge. (unless it is the whole system). Our solution at the moment: Make a dummy extension, send all the calls to it, then change the profile of that extensions to the various states. Trouble is to do this on a button, you have to programme the phone for two different accounts, and use the 2nd account to dial out when changing profile, which is OK until there is a re-provision and the phone goes back to BLF keys using the line 1. So we have to turn off auto re-provisioning. So you can see all sorts of problems. Solutions, I have 3: 1: Make more night services, perhaps day, night, lunch, away etc so different departments can have different times. 2: Be able to change the extension status of a different extension on a code, perhaps *3 EXTN (1-6). 3: Have different status's for ring groups and call queue's like the extensions have. Any one will do please please please. Geoff. Kenttec.