Change to "Music on Hold" not taking effect

Discussion in '3CX Phone System - General' started by jheffernan, Jun 19, 2012.

Thread Status:
Not open for further replies.
  1. jheffernan

    Joined:
    Jun 19, 2012
    Messages:
    3
    Likes Received:
    0
    Hello there,
    I recently setup a 3CX server on a windows 2003 Server. I changed the music on hold to a different .wav file but it does not appear to take effect (even though the Settings..General ..Music on Hold are set to something else.). I have also tried rebooting etc.

    I reinstalled on a fresh Windows 2008 VM and I also changed the music on hold but it still does not reflect the changes.

    Is anyone away of a bug in the latest version (10 SP 6)
     
  2. gschwab

    gschwab New Member

    Joined:
    Mar 21, 2012
    Messages:
    131
    Likes Received:
    0
    Mine works just fine.
    Did you put your new files in the \Data\Ivr\Prompts folder with a unique name?
    Are they PCM,8Khz,16bit Mono format?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. jheffernan

    Joined:
    Jun 19, 2012
    Messages:
    3
    Likes Received:
    0
    Hello again.
    Yes the file is the "C:\ProgramData\3CX\Data\Ivr\Prompts" directory and is a wav file and is in “PCM,8Khz,16bit Mono format” and the file will even play as a Digital Receptionist prompt but no as music on hold.

    I have changed the setting under “Settings..General..Music On Hold”, and also in “Settings…Advanced..Custom Paramaters .. Musiconholdfile”.

    Is there something I’m missing?
     
  4. jheffernan

    Joined:
    Jun 19, 2012
    Messages:
    3
    Likes Received:
    0
    Hello again.

    It appears that once I change a setting ("VOIP Providers" .. "Your Provider" .."Advanced" ..untick "Supports Re-Invite" ) then the correct (and configured) Music on Hold plays.

    Not sure why, but this if this option if ticked it plays some generic Music on hold, if it's un-ticked it plays the configured music on hold.

    Regards Jim
     
  5. gtsystems

    Joined:
    Jan 13, 2015
    Messages:
    4
    Likes Received:
    0
    Can someone tell me what software is used to create a PCM,8Khz,16bit Mono wav file for the music on hold

    Gehric
     
  6. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,321
    Likes Received:
    253

    I wonder if you were hearing some MOH from your provider?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. positron

    Joined:
    Jan 14, 2013
    Messages:
    74
    Likes Received:
    11
    I use Audacity (http://audacity.sourceforge.net). You can either directly record audio or convert from another format.

    To record audio, change the default settings in Edit, Preferences for Devices:Recording/Chanels to 1 (Mono) and in Quality:Sampling to a default sample rate of 8000 Hz, default sample format of 16-bit. When saving the file, select File, Export and Save as Type "WAV (Microsoft) signed 16-bit PCM".

    If converting existing audio from another format, open the file in Audacity, then on the menu, select Tracks, then Stereo Track to Mono (if audio is in Stereo). Then select Tracks, Resample and set new sample rate at 8000 Hz. Save the file using the export option as above.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. gtsystems

    Joined:
    Jan 13, 2015
    Messages:
    4
    Likes Received:
    0
    Thank you,

    That worked perfectly

    Gehric (GT-Systems)
     
Thread Status:
Not open for further replies.