Checkbox to show a Ring Group or Queue in 3CX Phonebook/Contacts

Discussion in 'Ideas' started by DocTechAZ, Mar 9, 2018.

Checkbox to show a Ring Group or Queue in 3CX Phonebook/Contacts 5 5 2votes
5/5, 2 votes

  1. DocTechAZ

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    This would be extremely usefull for companies who have internal helpdesk staff, or other internal departments for larger companies, the employees could just select the "Helpdesk" group/queue, and the call would be internal, no need to route it back and fourth since they wouldnt need to dial the external DID. Thus using up a trunk channel in the process, and trunk minutes as well.
     
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