Our company has multiple voice mailboxes that one of the assistants must check on a daily basis. How can she do this from her desk phone. When she dials 99 from her phone it logs her into her mailbox. In the instructions it states to press # and it will ask you for the mailbox number. However on my system # hangs up the call. Any thought on this? It's something stupid but after RTFM I can't find what I am looking for. Thanks in advance.