- Joined
- Jan 19, 2015
- Messages
- 22
- Reaction score
- 0
Hi
Our company is experiencing a choppy audio issue with internal and external calls. After investigating it further I have managed to trace a bad call (choppy audio) from Wireshark and following are my findings.
1. When I hear the actual call recording I can hear the jerky audio at the end of the conversation (the external party heard jerky audio from our user)
2. When I hear the call from Wireshark RTP player I hear clear conversation (from the user's phone to the 3CX server)
Which suggest me that there is nothing wrong with the packets went from the phone to the 3cx server and somehow 3CX audio mixer failed to deliver the audio properly to the other party. (we use PBX deliver audio option in 3CX)
Does anybody knows actual cause for this issue ? (I have all the traces with me if any one interested in investigating this)
Thanks
Our company is experiencing a choppy audio issue with internal and external calls. After investigating it further I have managed to trace a bad call (choppy audio) from Wireshark and following are my findings.
1. When I hear the actual call recording I can hear the jerky audio at the end of the conversation (the external party heard jerky audio from our user)
2. When I hear the call from Wireshark RTP player I hear clear conversation (from the user's phone to the 3CX server)
Which suggest me that there is nothing wrong with the packets went from the phone to the 3cx server and somehow 3CX audio mixer failed to deliver the audio properly to the other party. (we use PBX deliver audio option in 3CX)
Does anybody knows actual cause for this issue ? (I have all the traces with me if any one interested in investigating this)
Thanks