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CID Name Prefix

Discussion in '3CX Phone System - General' started by netelligence, Sep 5, 2013.

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  1. netelligence

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    On other phone systems I have been able to add a prefix to the Caller ID name. For example if a call comes in from the sales line, I can add "Sales:" to the Caller ID Name so the phone would show "Sales: Don Johnson" so the user would know that the call is coming from the sales line.

    I have not been able to find a way to do this in 3CX. Is it possible? Where is the setting for this?

    Thanks.

    L.
     
  2. craigreilly

    craigreilly Well-Known Member

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    Settings
    General
    Global Options

    Add Queue, Group and DID names to Caller ID - checked
    Just below that: Append/Prepend name to Caller ID - make a choice


    Inbound Rules - the DID Name is what is used for the option above.
     
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  3. netelligence

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    Perfect! Thank you. I don't know why that was so hard to find.
     
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