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CID problem

Discussion in '3CX Phone System - General' started by jmatson, Dec 17, 2009.

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  1. jmatson

    jmatson New Member

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    the CID is only showing the phone number and not the name
     
  2. mhanson

    mhanson New Member

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    Caller Name is typically set by your provider. Have you spoken to them on this matter?
     
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  3. jmatson

    jmatson New Member

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    it's incomming calls. outgoing is fine. i figured out how to change that.
     
  4. KerryG

    KerryG Active Member

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    You have to have caller ID name service from your provider.
     
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  5. jmatson

    jmatson New Member

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    I got the line from you. I thought it would come with it.
     
  6. KerryG

    KerryG Active Member

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    No, most SIP providers (including us) do not provide Caller ID Name services by default. The reason is that there is actually a charge every time the CNAME database is queried. If you would like that added to your account, please open a ticket and we will contact you with the information.
     
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